伯明翰西部美居飯店(Mercure Birmingham West Hotel)

Mercure Birmingham west hotel is easy to locate, easy to check in, I and my husband loves the facilities, the pool, the gym, steam room and sauna, it was my first experience in the steaming room, the jacuzzi spa was amazing, the hotel is neat, I try to change my room but there were lot of guest, I was communicated to about it and it was clear, we love the services including the amazing breakfasts buffet 🥰🥰

Great hotel five mins from the bus stop. Staff very helpful. Only issue was stepping into the bath. The glass screen is fixed so you have to step in and get out the end where no ridged service. I would advise if you are small or with shorter legs then for safety ask for a shower or put a towel in the bath to stop you from falling. Housekeeping beware please ensure cups are properly washed.

I enjoyed my stay :). The room was clean, the beds were very comfortable and the room temperature was cozy after putting on the air conditioner. Check in was prompt. The breakfast was very good 👍. I would have given 5 stars for amenities but the swimming pool and sauna closes early on weekends (7pm) and the tea and coffee selection in the room was very basic.

對這家酒店很失望。住在 354 號房間。分配器中沒有肥皂。毛巾不見了。床墊沒有旋轉，所以中間有一個可怕的坑，但邊緣仍然很好很堅固。身為情侶，我們整晚都互相糾纏，睡不好。空調壞了，房間裡悶熱。我們無法打開窗戶，因為高速公路/主要道路的噪音令人精神不振。顯然整個三樓的空調都有問題。房間有些地方看起來有點舊，但公平地說看起來相當不錯/時尚。我們嘗試使用 Whatsapp 服務聯繫接待處詢問空調問題，但他們忽略了這條訊息，只有在我早上收到關於服務差勁的「卡倫」訊息時才回覆。在我和朋友出去之前，熨斗上覆蓋著白色的水垢，弄髒了我的西裝/褲子。 早餐還可以。有點油膩。但沒有像樣的不含乳製品的牛奶來喝咖啡。 （你不能把大豆放進咖啡裡，它會凝結！）謝天謝地，我帶了自己的。當我問工作人員（Kospats）是否有燕麥奶時，他們有點暴躁，但當他意識到自己很唐突時，他特意通過毒性水平很好來彌補他最初對我的反應。他要我幫他填寫一份回饋表，這讓事情變得更糟。 總而言之——只是酒店裡一個非常便宜、最古老、最便宜的房間，而且房間的價格非常舊而且很糟糕。經營得不太好。我可能會以更高的價格再次入住這家酒店，希望房間會更好。但如果服務再次糟糕，我將停止使用它們。

The place is nice and clean bed in so comfy had a really nice night of sleep the shower products smell amazin, staff don't really great and welcome you properly,no smile nothing just give or direct you to information and thats it but was a nice getaway