SureStay Plus by Best Western Santa Clara Silicon Valley

It is a great hotel. I liked it a lot. I consider to stay there again

Stayed here for the concert weekend and when we got to our room we noticed ants on the floor, pulled back the sofa in the room to see ants surrounding crumbs left under the sofa. Attempted to go to front desk and waited for no one to be at front desk and no bell to ring. We finally went back an hour later and got a hold of someone who thankfully moved us to another room for the night until our original rooms ant problem was resolved the next day. There were crumbs in the new room on the floor as well but thankfully no ants. They also offer “ Complimentary full breakfast. Hot Eggs, Breakfast Meat, Sweet Breads, Juices, Hot Cereal, Coffee.” But there were no eggs or meats available only frozen burritos, sweet breads, juices, coffee, and I believe apples. Quiet area and rooms did the job, but I wouldn’t personally stay there again.

Good location, dirty rooms- linoleum floors throughout looked like they hadn’t been mopped in a long time. Thin walls made neighbors’ conversations feel like we were included. Nice staff, simple breakfast.

The area was really convenient and nice. The only downside was the smoking smell in the shower and the smell of urine in the rest of the room. Floors were not clean. Besides that, the room was okay. Staff is nice and efficient.

Clean and quiet and parking right next to my room. Good Lighting in the bathroom and big mirror. I had problems getting hot water in the shower. Otherwise the utilities were fine.

I was very upset that breakfast was not as advertised - which was a large determining factor in choosing where we stayed. I understand that some locations were providing limited breakfast service, but their site specifically said full breakfast buffet. They weren't even grab n' go meals because you had to heat up the main item in your microwave in your room. Choices were: breakfast burrito, sausage & egg muffin sandwich, or breakfast Hot Pocket... Not what I was expecting to feed my son before competing in the Junior Olympics for 4 days!

It provides breakfast, no they just give you a burrito with a muffin, yogurt and fruit in a bag. Then you go back to your room to eat so you can heat up your burrito. Worst experience ever. Will never go there again and would not recommend it