愛琴海豪華傳統聚落飯店(Aigialos Luxury Traditional Settlement)

DO NOT BOOK THIS HOTEL!!!! They will hold you hostage, literary. I book my trip to Santorini in early spring (for mid July arrival). At that point the season had not even started. after doing some more research on the island I realized Santorini was not for me as it is in the hills and requires a lot of walking. I have requested to get a refund but the HOTEL MANAGER, refused to issue any refund. I could understand if I did this the last minute, but this was 3 MONTHS BEFORE MY TRIP!!!!! The hotel would not have had any loses in this case, they were jus GREEDY. CAN YOU IMAGINE IF A PERSON IN WHEELCHAIR HAD TO BE STUCK IN THE ROOM FOR 5 DAYS AND NOT BEING ABLE TO WALK ANYWHERE? Really poor management decision. This tells a lot about their attitude towards customer service!!!!!

Our stay at the Aigialos was fabulous! The view was spectacular. I did a lot of research to ensure we had the best and most interesting view of the caldera, mountainside and quaint buildings along the cliffs, and of course the beautiful sunset, all from our balcony. A spacious, clean and comfortable room, manageable stairs, and a great breakfast were mandatory, as well as easy walking distance to shopping and restaurants. Aigialos delivered and more. We compared it to Oia in person and were so glad we stayed here in Fira. The best part was the staff. The service was impeccable - every staffer was kind, responsive and helpful with a smile. Most impressive was that we asked for a private tour to be arranged in 2 hours, and it was quickly confirmed with a recommended itinerary. We had an outstanding driver at the best price. Impressive. Our stay was perfect!

Notre séjour à cet hôtel fut le point numéro un de notre voyage. Nous y sommes restés 4 jours. Service impeccable. Déjeuner à la carte servi à chaque jour sur la terrasse de notre chambre sur une nappe blanche. La qualité du déjeuner est digne d’un restaurant 5 étoiles. Le serveur nous soigne aux p’tits oignons. Nous avons choisi la chambre supérieure avec vue partielle, mais très belle vue quand même. La seule chose qui fait qu’elle est partielle est qu’il y a un mur qui peut bloquer la vue lorsque nous sommes assis, mais très partielle. Très centrale. Très bon service pour contacter un taxi pour nous, nous expliquer les trajets d’autobus, nous recommander des excellents restaurants, nous donner des directions et des suggestions d’activités. Les chambres sont belles, grandes et confortables. Nos amis avaient une chambre à côté de nous. Tout était parfait. J’y retournerai un jour!

We absolutely loved staying here for many different reasons. First, the staff was exceptional! Welcoming, helpful, friendly, and their service was top notch! Second, we loved that it was right on the edge of town so it didn't feel crowded or loud. Third, eating breakfast every morning our balcony is something that we think and talk about often. The view is spectacular. And lastly, our room was great. It was roomy and comfortable.

This is our second visit to Aiglialos in Santorini (pls see my review of May 2019) The hotel hasn’t changed much. The views are amazing, breakfast is fabulous and served on your private patio overlooking the caldera sea. The entire staff are always polite and helpful. The property is located in a quieter area away from all hustle and bustle yet only 2 minute walk from it. This stay was a bit disappointing with the room we received, with some hiccups. The major issue was the shower situation (there was no wall separating shower). The entire bathroom floor & toilet would get wet when showering, there was no control over this, no matter how you tried to position the shower head/hose. We felt very bad that housekeeping had to bring us so many towels to dry up the floor. Please keep in mind this is a historic building, so be prepared for what that means. I’m not sure I would return, obviously not my experience from 2019. As a returning client and having message the hotel my husband & I would be celebrating a major milestone some effort could have been nice - missed opportunity. My low mark is for bathroom condition and inconvenience of dealing with it.

A beautiful trip to Santorini was in no small part thanks to this lovely hotel. With a range of private suites many with gorgeous views over the Caldera, or access to balconies even if not adjacent to the room, it’s a perfect place to stay if you want a historical, peaceful stay slightly away from the beaten track. The staff couldn’t have been kinder or more helpful, the breakfast is delicious and the decor is tasteful and traditional. Also has a nice restaurant. Close to the bus terminal and the centre of Fira town without feeling hemmed in. 10/10 - would recommend to anyone.

From the start to finish a wonderful experience. The whole team show exceptional customer service and the location is a hidden gem. I had a great start to the day with Breakfast being served in my room with an amazing view out at the Caldera. Thankyou Antonis! A quiet area tucked away from the hustle and bustle of town. Its an easy to walk to town and the Bus station. There was no need to travel to Oia for the Sunsets I could see them from the Terrace. I would highly recommend the Fira to Oia Hike and the local buses to get around.

A great location, with outstanding views. Traditional style property. The Bedrooms very comfortable and a lovely breakfast served on your balcony each morning. What makes this Hotel stand out is the incredible service given by every member of staff. In particular, Nikos, Milen and Tasos in reception, nothing was ever too much trouble . Antonis, Yonilda and Manolis where at the room door within minutes of a request. Thank you all so very much

This is a beautiful hotel made up of a number of traditional houses, some of which I believe are split into apartment type suites. We stayed in the 2 bed, 2 bath Mansion house which had probably the very best view in the entire island from it's huge high terrace. Oia is known as the place for sunset photos but, actually, Fira has the better sunset view and this can be proved from my attached photos! The staff here are second to none. They were,without exception, friendly, polite, efficient, cheerful and very hard working. The cleaners kept everything spotlessly clean. Water was provided free of charge ( you can't drink the tap water) and the moment you asked for it, it was brought to you. Room service was excellent - always on time, the food was lovely and the breakfasts were simply superb and brought to our private terrace every morning at the time requested. There was only one negative for me - there was a restaurant just above and next to our terrace which played music all day when I would have preferred peace and quiet but, luckily, it didn't go on late into the night so didn't disturb our sleep. There was a nice pool and bar area and excellent air conditioning. Things to be aware of - this is effectively a 5 star hotel but is a little different from most other properties of that nature - for example, the bathrooms are a little old fashioned but this is in keeping with the traditional style of the properties. There weren't things like a coffee machine, shower caps or a mini bar. However, there was a full size fridge, a kettle and instant coffee, tea bags and milk. Also nice toiletries. The other thing that visitors to Santorini need to be aware of is that you can't throw toilet paper down the toilets so have to be prepared to use a bin. To my view, all of the above are minor issues which are completely made up for by the fantastic service, staff, views, food, etc of this lovely hotel.