Our room type was not available when we checked in at 4:30 (unable to check in early at 3:30, standard check in is 4pm). We were upgraded to a suite to accommodate our party size. Once we got to the room, we discovered the pull out couch did not have a mattress, and the hotel did not have another mattress. After an hour the situation was "resolved" by bringing in two twin mattresses. To make matters worse, the air conditioner was broken in the room. For the nightly rate I expected a seamless stay.
翻譯