西雅圖桐森飯店(Thompson Seattle)

A great location near Pike Place market. Big, clean rooms. Nice attached restaurants and viewing deck. The biggest negative was trying to move a date one day ahead due to a flight change. After multiple calls with the hotel revenue manager and Trip.com, we finally were able to move it. Trip.com was super helpful but it was very painful with the hotel in particular. They made it seem impossible but it ultimately was quite straight forward. Front desk staff was helpful and courteous.

Service was disappointing. Even though it wasn’t busy we didn’t feel particularly welcome. We didn’t receive any information upon check in or the promised sparking wine despite the $29 service fee. And the valet parking charge with no option for self parking is not cool.

The rooms were extremely dated for the price we paid ($1400 for 2 nights) no lights in the room except for small lamps that hardly had any brightness including the bathroom. Only one mirror in the bathroom which also had a very dim light and hard to do your makeup in since the bathroom also didn’t have a vent so it would get foggy. The room also has no vents, an installed ac was above the enterance that leaked water on the creaky floors. The furniture was all dated from the 80s and no dresser. Had the water front view from our room with a giant post right smack in the middle of the windows. The curtains kept getting stuck in the track and wouldn’t close all the way soooo you only get half a view! Overall would never stay at this hotel, will be staying at a different place for our next trip.

We had a wonderful stay! Came to town last minute for 2 days and this hotel was top notch. Short walk to Pike's Market, amazing vibe at the rooftop bar, 5 star breakfast at the restaurant downstairs. My friend left her wallet in the hotel room and Gina at the front desk secured it, put it in an uber to get it to us right away so we would not miss our flight! Thank you again!

very average while 510/night without bkfast; w-end bkfast closes @ 10am; coffee maker tray lacked tea, sweeteners & high end coffee. for 3day w-end only 1 elevator worked - filled with tourists visiting the rooftop; some front desk staff don’t understand English. Not up to 4* Hyatt standards.

We loved this hotel! Staff was excellent and recognized our special event. Whether it was at check-in or hanging out at the rooftop lounge, we were surprised and welcomed with bubblies.

Kandice, at the front desk, was super helpful and made sure we had a pleasant experience. The hotel is in a great location, safe and convenient to many sightseeing places to visit. We definitely recomend this hotels.

We were given disabled room because somehow ******* booked so. This was not our booking at all. And more importantly the AC in the room was not working properly. Our biggest disappointment was with the fron desk staff as they did not try to be helpful at all. They just blamed ******* for booking disabled room for us and they said that this is happening a lot with *******. ******* is misleading its customers with the room type.

Was disappointed with this hotel. Bed was very uncomfortable, bathroom was very dark (all black) Very noisy! The $68 for parking , $29 destination fee on top of the over $300 a night room . Maybe this is standard for Seattle but found the whole experience over priced for what it was. I will say the staff and customer service was great. Would not stay at this hotel again