This hotel was the nicest, most chic hotel I've ever stayed in! I would come back just to stay in the hotel. All ibis Styles have a unique look and feel to them, and this one was perfect. Very stylish but in an accessible and comfortable way, I loved the mural by the lifts and all the cute scallop details. My friend and I stayed in a twin room with 2 single beds which was fairly compact but well presented. Our room faced the main road so we could hear a little traffic noise throughout the night but nothing too bad. Walk in shower was huge, although we did have the smell of sewage come up on occasion. Our stay had breakfast included, which we wouldn't have booked if there was an option without, but the buffet options were very varied (suitable vegetarian options) and it set us up well for each day of exploring the city. The rooftop pool was on the smaller side but perfectly fine to use, if a little on the colder side as not heated. Plenty of sun loungers and parasols to go around, with a really large covered seating area adjacent to the pool and next to the bar as well. There is a courtyard on the ground floor too that was really pretty to sit in. My friend and I had 4 days in Seville which was the perfect length of time to explore. The hotel is a little out of the main hustle and bustle of the city, but a 20min walk will take you right into the thick of it. On our last day we hired docking bikes which was such a good idea - Seville felt very safe to cycle in as there are dedicated cycle lanes and also a good way to explore the Maria Luisa park and ride along the river. There is a docking station right opposite the hotel. We took the bus to and from the airport which was very convenient, the buses ran quite frequently and it cost €4 each way so relatively cheap too. Overall, the hotel was really great and I'd recommend it to anyone looking for a Seville city break!
I recently had the opportunity to stay at a hotel and would like to share my review based on several aspects. Firstly, the hotel’s location was superb, earning a perfect score of 5. Being situated right next to the subway station made it incredibly convenient for transportation and exploring the city.
The service provided by the hotel staff was exceptional, deserving another top score of 5. They were attentive, friendly, and always ready to assist with any inquiries or requests. Their warm and welcoming approach enhanced my overall experience.
When it came to cleanliness, the hotel maintained a pristine environment, earning yet another perfect score of 5. The rooms and common areas were immaculate, reflecting a high level of hygiene and attention to detail.
Regarding amenities, the hotel offered a satisfactory experience, earning a score of 4. While the shampoo and lotions provided were of good quality, it is worth noting that the overall facility was showing signs of age. However, this did not significantly detract from the overall comfort and enjoyment of the stay.
Stayed with my girlfriend for three nights here and could not be happier. The staff was extremely friendly and helpful. If you have the option to book a balcony room, we highly suggest it as the rooms face outward into a peaceful street. The room was more than big enough for the two of us. There is a highly rated coffee shop located in the lobby with a variety of foods as well. Additionally, there is a gallery on the fist floor above the lobby which is a great place to sit and enjoy your coffee in peace. Located in the middle of the shopping district, we enjoyed walking from store to store. The historic district and Alcazar are only a 10 minute walk from this location.
We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.
滿意
45 評價