科騰斯飯店及Spa(Cottons Hotel and Spa)

The staff at the reception desk upon arrival was very offhand. We had driven up from Southampton and arrived 10 minutes early.We were told to take a seat at the bar if we wanted until our room was ready. Not the best start.

I love staying at the Cottons. The staff treats you like family. Everyone aims to please. I will continue to stay each Time Im in Knutsford and highly recommend this warm and friendly, caring staff.. Maid service is very nice.. with a special touch.. thank you, Cottons!! Front desk always on the spot helpful .＞ The Bar staff and Wait staff are friendly and up beat!!

Great staff, welcoming, bar staff professional, late bar for residents, didnt go to spa but believe its 1st class as well.

Rooms need upgraded. I paid extra for a Jnr Suite and I have stayed in bigger hotel rooms! It was basically just a slightly larger version of the normal room with an extra sofa at the foot of the bed, and a TV in the bathroom! Food was nice, service was good but disappointing overall. Worst pillows ever

room very clan and comfortable. liked the fresh milk and filtered water available for your room. thought the restaurant was a bit pricey for the quality of food

Friendly staff, Comfortable Some aspects of room servicing not optimal

When I arrived at 6.30pm on a Wednesday I discovered I was 13th in the queue to check in, this took 35mins. The poor receptionist was on her own and doing her very best but clearly they need more staff. We were offered a free drink while we queued. My room was ok, I think I was in the dated part of the hotel, my bathroom was definitely ready for a refurb. Bed was comfortable and the shower warm. I wanted to use the gym and was told it was a £10 charge to use the spa facilities and pool, I explained I only wanted to use the gym but unfortunately it’s still a £10 charge. I travel a lot with work and have never been charged to use a gym. Won’t be returning.

Lovely hotel, excellent staff, nice breakfast. Only downside Hotel bar was closed before 11pm so my wife and I were unable to get a nightcap drink when we returned from a meal in nearby Knutsford.

Really clean and tidy rooms, staff was very friendly and the area is lovely