暹粒花園皇宮度假村(Angkor Palace Resort & Spa)

今回の出張でもおせわになりました。いつもながら清潔感があり、アメニティー（特に素晴らしい歯ブラシを含むシャンプー、トリートメント、ボディーソープ）が充実しています。もしたりなかったら、スタッフに頼むとすぐに対応して持ってきて下さおます。部屋には広い机があり、ベッドの間に配置することでリビングのように使用できました。2台のノートパソコンと1台のiPadを置くことができ、仕事をしながらベッドでくつろいだり、映画やYouTubeを楽しんだり、ルームサービスを利用したりと非常に便利です。ホテル内は緑に囲まれており、日本語を話せる優しい女性スタッフ、全スタッフが笑顔で迎えてくれます。ルームサービスでおすすめなのはアスパラガススープ。小腹がすいたらぜひお試しください。夜に到着時など、ホテルでルームサービスをとりたいときは21時30分ぐらいまでは対応してくださいます。

Nice decoration hotel. Swimming pools really attracts kids. Rooms are clean 👍🏻

每個人都那麼友好。！ 😊

1. Bed bugs in the extra bed. My daughter had a tick, and I had very bad rashes from the bed! 2. The breakfast was complete disaster. Spoiled yogurt, no cheese, just few sad looking jams, poor selection of sausages with greyish color. Coffee - really poor, milk was spoiled! Very poor selection of items, the person working at the egg station was looking so unfriendly and miserable and the omeletes and eggs looked like her. Frankly speaking we did not considered safe to eat them. There were basically no vegetables and only a small selection of fruits. The croissants were hard and smelled like plastic. Even though that it was a mango season when asked to get some mango we got especially unripe mango - it was hard and sour... we stayed 8 days and only bothered once to go to breakfast. Afterwards we preferred to go outside of the resort to get breakfast at the city. We were travelling with our daughter (12 y.o). We were charged 40 USD per night for extra bed (including breakfast) which we did not have due to the very poor quality of the food and service! 3. The first morning when we get from bed my daughter said that she is itchy and I studied her I found a tick on her skin, which I had to remove. 4. On the second night I went to sleep on the extra bed. on the next morning I discovered that I am itchy and I have rashes on my body. I found out that the bed was full with bed bugs. I went to reception asking for the bed to be exchanged. They changed it. I had to take care of my rashes through my vacation. No compensation whatsoever was offered! 5. The staff at the resort was not particularly helpful. People had artificial plastic smiles and was not really supportive. 6. The second day no one bothered to clean the villa even though we were outside whole day and there was sign "clean my room". 7. On the third day I asked the drainage of the outside shower (there is only outside shower) to be unblocked (the water was not going through). They made it after some tinkering. 8. On the fourth day after returning to the villa we found out that the bathroom was flooded because of the broken toilet... total disaster.... I strongly advise against visiting this resort! It might be dangerous to your health! Frankly speaking i think that not only we should not have paid for our stay there but we should have been paid for staying in this joke of a resort.

Das Angkor Palace Hotel hat zwei Seiten: Die Eine: sehr geräumiges Zimmer mit tollem Pool vor der Türe. Die Andere: Das Restaurant/Bar Angebot lässt sehr zu wünschen übrig. Die Speise Karte enthält ausschließlich internationale Gerichte und die sind nicht authentisch zubereitet. Die Bar befindet sich in der Halle des Hotels und man hat keine Möglichkeit im Freien zu sitzen. Das Frühstücksbuffet ist normal, leider sind alle „warmen“ Speisen eiskalt. Das Personal reagiert lediglich, man muss immer fragen und dann bekommt man das Service. Man hat das Gefühl, dass die Mitarbeiter halt einen Job machen, aber da ist keine Passion/Freude dahinter. Bezeichnet dafür war unsere Ankunft: Wir mussten unser Gepäck vom Eingang in die Rezeption selber tragen, da kein Doorman vorhanden war (der hat die Damen in Rezeption unterhalten), detto bei der Abreise. Von einem 5* Hotel erwarte ich mir viel mehr, wo wir doch auf unserer Reise durch Vietnam und Kambodscha in tollen Hotels übernachtet Haben.

This hotel has to be one of the best ones we have stayed in Asia. Beautiful facilities, great staff. Value for what you pay is just extraordinary. The highlight was the guide they got us for the temples. Naka not only knows everything you need to know about Angkor complex, but you can feel her love for her city and country.