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伊特魯里亞皮科羅飯店
4/544 評價

伊特魯里亞皮科羅飯店

錫耶納市中心 錫耶納|距離市立博物館0.15km
We booked this hotel for 2 nights primarily for the amazing location adjacent to the main Piazza del Campo and main ancient sites. Unfortunately, management (Leonardo) chose not to communicate in advance of our checking in and paying that most of the hotel would be occupied our first night by a private school of teenagers on tour. If there were any modern-day soundproofing, this wouldn't have been an issue. However, since the young guests wanted to party and were not well supervised by their chaperones, we expected management to step up and ensure the rest of his guests would be able to sleep before 1:30 am. In the evening (approx. 10 pm), I'd opened our door to see what the noise was about and gave an evil eye, unfortunately the older gentleman next door could only agree. At 12:25 am, I got dressed and left a note downstairs on the front reception desk as management didn't seem to be around nor dealing with the noise issue. In our civil note, we expressed our disappointment and that we couldn't sleep for hours when tired after a days travel to Siena. Just prior to checkout time the following morning, Leonardo chose to come to our door to discuss, and apparently hadn't appreciated that we hadn't woke him in the night instead chose to allow him to sleep as he had to run the hotel the next day. Apparently we were supposed to call him in the middle of the night. He raised his voice and told us ”we should have stayed in a better or more expensive hotel if we wanted quiet”. I told him, the room was clean and just fine, that we hadn't expected a 4 or 5 star hotel, but did expect to be able to sleep at night. We were accused of wqnting a free night as we had suggested some compensation in lieu of sleep as management hadn't successfully dealt with the noise problem. He refused to refund our second nights payment so that we could stay elsewhere, so had to stay again. We were looking for a compromise and admission that he hadn't been around to manage. Basically we were told off instead. What could have been resolved or at least smoothed over easily with a refund, a simple offer of a cappucino & croissant for breakfast or a minor price adjustment for our second night was not even considered by management. though breakfast was not included, he did supply for the private school but no one else??? Instead, he chose to be argumentative. We left with a very bad taste which has never happened before. We have travelled all over North America, Europe (numerous trips) and into South America for 40 years, staying in 1 - 5 star hotels, hostels, apartments... and never have we been treated or spoken too in such a crass way. This behaviour is not the way to regain business! Since we ourselves have been in a service business for over 36 years, we would never consider not addressing a valid problem or complaint, nor speaking to customers in this way. We feel Leonardo needs to be present, more management training, and better problem solving skills if he's going to be suc

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正在尋找市立博物館附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
艾珀卡伊爾卡莎度住宿加早餐旅館
4/516 評價
錫耶納市中心
優越的地理位置和一間很棒的小公寓,但是缺乏溝通卻毀了我們的生活。我們知道我們會遲到,並且提前一天打電話通知他們,確保他們知道。不幸的是,接電話的年輕人對客人和工作毫無興趣,我們遲到了,試圖從路上再打電話,發了一封電子郵件,但沒有反應。我們站在鎖着的門外,按着接待處標誌上看到的緊急電話號碼。直接語音信箱。我們可以看到在門鎖後面的接待處有一個信封,上面寫着我們的名字。幸運的是隔壁可愛的家庭餐廳仍然開着,友好的老闆知道前門的密碼,讓我們進去!那天晚上睡在一張漂亮的牀上,而不是我們的車裏。第二天早上,我們在接待處告訴了女士,她說她很抱歉。哦,我們也是。客戶服務更糟。
馬尼菲科宮殿住宿加早餐旅館
4.5/527 評價
錫耶納市中心
我們在Palazzo del Magnifico住了四晚,對我們選擇的民宿感到滿意。業主非常友好和樂於助人。這個丈夫和妻子團隊盡一切努力使您在錫耶納的住宿變得美妙。我們的房間在大教堂的後面朝一個廣場望去,這是一個令人驚歎的景象。新鮮的毛巾,超乾淨的房間和浴室,配有管道熱水淋浴。我們甚至可以借熨斗按我的襯衫參加婚禮。菲利波準備了自助早餐,一張滿是各種美味的桌子:果汁,羊角麪包,蛋糕,麪包,酸奶,新鮮水果,果醬,麥片,火腿,奶酪。此外,他根據需要將茶或咖啡帶到我們的桌子上,並提供補充。這些早餐是我們錫耶納日子的燃料。宮殿有很多歷史(見他們的網站),我們發現它位置很好,步行一小段路就到Il Campo(帕利奧發生的地方)。三分鐘路程就是一個小超市。我們的主人很棒。菲利波甚至在我們最後一天預訂了出租車帶我們去火車站。我毫無保留地推薦Palazzo del Magnifico。如果我回到錫耶納,我會再呆在那裏。
安東內拉家庭旅館
4.1/54 評價
錫耶納市中心
首先,來自法布里齊奧的非常熱情的歡迎,偉大的傢伙,他非常友好地給了我們關於去哪裏、做什麼和停車提示的小貼士!非常重要!房間寬敞,乾淨舒適,充分利用了廚房和獨立的浴室!早餐很棒,有非常好的咖啡(當然)還有蛋糕....我們真的在市中心-步行到所有站點!100%推薦-性價比很高!
波爾蓋斯時代宮住宅飯店
4.7/548 評價
錫耶納市中心
一座美麗的建築,沉浸在歷史中。這些房間曾經是富裕家庭的公寓--歷史記錄在主沙龍的一本小冊子裏,一個公共的聚會室曾經是這個家庭的起居室。一本相冊包含着建築物翻新的照片--當前主人如何在翻新的同時將房間挖空,保持了歷史的準確性,修復了壁畫等等。傢俱是週期性的,一定要欣賞整個公共客房中令人驚歎的威尼斯玻璃吊燈。公共客廳裏有全家人的照片,非常漂亮。還有書籍和遊戲,非常熱情。目前擁有Residenza的家族,正參與蒙塔爾西諾葡萄酒的生產。在我們房間裏,也許在所有的房間裏,牆上的燈影盒裏放着一瓶布魯內洛·德·蒙塔爾奇諾酒,上面貼着價格標籤,以防您要買它。餐廳的客冰箱區旁邊有出售的葡萄酒。頂樓有陽台供所有客人使用,欄桿上迷人的仙女燈有助於突出錫耶納的迷人景色。我們的房間是“Viridi Gallia”房間。它有自己的私人陽台,可以看到西耶納和遠處的鄉村景色。陽台上有一張兩人桌,我們經常使用它-我們會在附近的市場買一瓶葡萄酒(很棒的當地葡萄酒是如此便宜!!)和比薩和晚餐壁畫,錫耶納最好的景色。哈哈,小費-確保您至少提前一天在當地幾乎所有的餐廳預訂晚餐,否則您也會在晚餐時吃比薩在陽台上,哈哈!雖然很愉快,但有一些餐廳我們希望沒有錯過。接待處的席爾維亞是例外的!她熱情,可接近,同時知識淵博,專業。我們在Residenza住了5晚,但我們的路徑僅重疊一次,當我們登記入住時,因爲我們花了三天的時間在托斯卡納葡萄酒日遊與“弗朗哥法達夢托斯卡納”一起。但是,儘管我們沒有看到Silvia,但她通過WhatsApp-總是檢查,以確保一切都好,如果她可以爲我們提供任何服務,建議和旅遊想法等。她安排了從錫耶納到佛羅倫薩機場的車接送,這非常完美。她總是把客人的舒適放在第一位。如我所說,房間是歷史性的,令人驚歎的--但絕對是所有現代便利設施的更新。浴室很漂亮豪華!喜歡洗手池!淋浴令人驚歎,溼了的時候小心滑溜溜的大理石地板!注意有幾層樓梯可以到達Residenza--取決於你的膝蓋,上樓沒問題,但下樓可能是個問題。不過,不要絕望,有 一部 很小 的 電梯
戴夢納琪拉迪穆拉飯店
4.7/523 評價
錫耶納市中心
離 Campo廣場的中心一點點,而儘管在運動中心,卻享受着獨特的沉默,在塞納農村的房間面。這個建築物在入口時感情着一個獨特的客廳,也裝着早餐廳,提供獨特的景色,帶有塞尼斯堡的架,房間很舒適和舒適。杜克和辛是我們可以滿足每一個要求的優秀的家主,另外,杜克也曾提出陪我去開車指示我停車,雖然天氣不好。向主人再次告和祝
錫耶納太陽別墅
4.7/582 評價
錫耶納市中心
This hotel is really great. The rooms are spacious, comfortable and clean, and the views are incredible. Breakfast is also good. But the best about this very nice hotel is the staff. They go out of their way to make sure guests have a great stay. As soon as we arrived they took the time to understand what we were interested in and to recommend us what to visit in the city, many places to eat, etc. When we checked out the lady in the reception was fantastic, and made us feel really welcome. They also offer valet parking, which comes very handy if you are traveling through Italy by car. I'd definitely recommend this hotel to anyone visiting Siena, and would 100% stay again.

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