瑪立納拉索非亞飯店(Hotel Marinela Sofia)

Alright hotel. Strange decorations. It used to be a Sofia classic, built by a famous Japanese architect. They still kept tye nice Japanese garden. The restaurants are nice too. Breakfast was adequate, thought not copious. Close to the metro, nice views.

Terrible service, very dirty rooms! Only the location is good!

Ménage pas nickel en arrivant... pop corn au sol... paquet de de ships sous le lit?? Odeurs d’égout dans la salle de bain... Coupure générale d’électricité à 3H00 du matin et déclenchement d’une lumière de sécurité impossible à éteindre!!!

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

Notre chambre a etait bacler la propreter reste a desirer reste de dentifrice dans le lavabot lit pas fait nettoyage de la table pas fait rangement pas fait ou vite fait tres decu de l etat de notre chambre apres le passage de la femme de menage et pas du coup Aimable domage d avoi un si Belle hotel mais pour l etat des chambres tres tres decu coordialement mme brulet sophie

This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

Personale assolutamente non a livello di un 5 stelle. Scarsa pulizia nelle camere. Ospiti maleducati nei confronti dei quali il personale non interviene nemmeno quando le urla in sala colazione sono da mercato. Ambiente equivoco e poco raccomandabile soprattutto per le famiglie.

I went to check in and the staff member asked me for my ID. I gave her my military ID, she scanned it and I guess the scan did not work and she asked me for another ID. I gave her my driver’s license. She scanned it and apparently the system did not take it either. So she asked for my passport. As a Soldier we don’t have to travel with passports we travel on our orders. So I told her I did not have a passport for her. She start yelling and arguing with me about the ID. I politely tell her that I have two IDs which is more than most Americans. I can not help that her system is not accepting them. She stated she would have to register me under her name but I had to get out first thing in the morning. I told her absolutely not and to get me the manager. Which she did not do. Eventually she gave me the key to the room. When I got to the room, the bed was unmade, urine was in the toilet and there was a cup of coffee there. I went back down to the desk and showed her pictures of the room she sent me too. She then gave me a new room key with a discount card for a massage. She never apologized for her behavior. The next morning I came down and requested and extension to stay in the room because my meeting was going to go over, the gentleman at the desk said I was good to stay until 2pm. Housekeeping shows up at noon and says they thought I checked out. So I just left. I would not recommend using this hotel unless you have a passport.