天鵝飯店(The Swan Hotel)

I entered the room, the balcony door was left wide open so the room was freezing cold with a duplex Heater left in to warm it... Went to dinner. Served a tough steak, got corn on the side, when I brought it to attention it was FRIDGE cold, he laughed and saidnskrry about that and still charged me despite it not been eaten. Dessert and chips were nice. I left my brand new earphones in the room. Rang up to say I left them there and can see with a GPS tag they're still there despite been told housekeeping couldn't find them. The next day they moved literally around the corner to what is extremely likely a staff members house as why would a guest book a room there if he or she lives behind the hotel. Even if room was cleaned the housekeeping would've seen it on my bedside. I can't recommend this place and will be highlighting it with my local business to blacklist this place if my headphones aren't returned soon.

Full of insects,spiders and bugs. The bathroom stunk and there was rust all on the shower tray. The toilet was stained with brown marks. And they done nothing to help remove all the insects flying around. The noise was so loud as it was a pub there were people outside past 11pm. But they rushed to use a hoover to hoover the bugs as it would wake the guests…even though the noisy pub people were able to keep us up until midnight.

可愛らしいホテルでした。

I love it here! Everyone is so nice. I was able to check into my room early, and it was beautiful. I even had a balcony facing the river! My only issue is that the shower is a bit small and I kept hitting my elbows, but I think that's a me problem.

Lovely view of Thames, staff was pleasant and the hotel manager was most helpful. Felt really welcome, and the New Year's party was an unexpected bonus.

A very old traditional public house and hotel. Rooms are small but interesting and mine had a balcony overlooking the Thames

Old time Bed and Breakfast feel. Overlooked the Thames River, which was very nice. No convenient shopping or dining options, outside of the hotel bar/restaurant.

We have stayed here every time we fly out of Heathrow airport and wouldn’t consider staying anywhere else. We always book the same room overlooking the river. Staff are amazing and the food is delicious. We highly recommend this beautiful hotel.