哈維利貝斯特韋斯特飯店(Best Western Havly Hotell)

Was a pretty good hotel. Good location only issue would be the noise pollution. But apart from that good hotel if you want to stay in the centre of Stavanger

Не плохая гостиница, чисто, аккуратно,

不得不聯繫呼叫中心更改我的預訂。當我到達酒店時，接待處已經關閉。我試圖在當天早些時候和前一天給酒店打電話，但沒有答复，並在抵達後再次嘗試，仍然沒有答复。只好打電話給美國辦事處。他們說我的預訂被取消了，酒店已經客滿了，所以他們無法幫助我，也沒有解釋為什麼我沒有收到有關取消的郵件。走出飯店，又預訂了另一個不同品牌的飯店。那裡沒有問題。當天晚上晚些時候，我接到飯店打來的電話，他們對我的未接來電做出了反應。接待員無法解釋為什麼我的預訂被取消，並說他們沒有訂滿。他說也許另一位接待員取消了我的預訂。他想了解清楚，卻又無法解釋。他們說他們很快就會更換品牌，離開 Best Western。將來不會使用它們。只是額外的壓力。很難接觸。由於沒有任何解釋、資訊或電子郵件的取消而感到惱火。

Une expérience un peu « terne » de cet établissement à la réception « fantôme » (quasiment personne quelque soit l’heure), un emplacement pourtant idéal au cœur de Stavanger où tout se fait à pieds, mais un vrai point noir au niveau du petit déjeuner, de loin le plus indigent de notre périple de 3000 km en Norvège : une seule sorte de pain, pas de viennoiseries, des « pénuries » de tout à répétition, un horaire max à 9h30, une salle totalement borgne sans lumière extérieure, un nombre de places assez limité, bref ce concept minimaliste est à revoir et il est bon de réfléchir à deux fois avant de payer le petit déjeuner pour cet hôtel !!!

位於休閒區，你無法在街上人們的噪音中入睡。早餐很糟糕，品種不多，每天都一樣。我打開餐廳，東西還沒準備好。除了種類很少之外，一切都是半途而廢的。

In het centrum van Stavanger met om de hoek het bekende horeca straatje en aan de andere kant de haven. Ontbijt is uitgebreid maar in de vergaderruimte zit je niet zo gezellig. Kamer is prima met groot bed en koffie/thee bij de hand. Parkeergarage zit vlakbij.

Never again this unfriendly and run-down hotel. Talk about overpriced! Already upon arrival and check-in, we were met by a grumpy and unhelpful receptionist. She claimed that I had not registered the name of my colleague who was to stay in the other room. And were arguing about it. I have a written booking confirmation from Best Western received by e-mail, which confirms that I had registered my name in room 1 and my colleague in room 2. Bad style and start! Terrible cleaning, stained and dirty on the bed and mattress sides and carpets in room 115. Dirty and stained/missing wallpaper and mold in the shower in room 103. I have already mentioned the breakfast. Disastrous! It is unacceptable that you do not receive a receipt when you pay for our hotel stay. It is actually not okay or legal in Norway. If you want a receipt, you have to send an email to the hotel and specify your name and hotel room??? I did, but did not receive a receipt. Then called reception and she lied about a receipt being sent by e-mail. Was then sent a blurry screenshot of the receipt via sms?? Never again this unfriendly hotel!

… and a more or less loyal member for more than 20 years globally. Guests in general are the most important thing receptions have to prioritise. This poor attention I have not experienced. In the morning before a two night stay, I wrote an email, that I would like to add another night. On arrival at 18:00 to locked door, entering with an access code, I found 2 gentlemen in the reception. No attention what so ever. I asked about my extended stay. “We will look into it “ No information about where to find my room, breakfast- anything. Nada. 24 hours later I received an email saying that I could get a even smaller room. However I already booked another Hotel. Filthy carpets in the hallway, very loud in general with slamming doors. You can hear guests toilet habits at night. Small dark room. Noise from streets and bars. Basic breakfast. Positive: small fridge. Location if you like the surroundings.