斯蒂爾沃特希爾頓惠庭套房飯店(Home 2 Suites by Hilton Stillwater)

Upon checkin the fold out sofa was stained horribly, the bed linens were a sheet and very thin throw, no bedding for sleeper sofa, when I asked desk for bedding they stated they did not have any blankets but could give me extra sheets. When you are traveling with kids you need blankets! Beds were horribly uncomfortable as well. The one extra blanket in the room had brown spots that looked fecal on it. Super nice entry to hotel but rooms could use a good cleaning and provide extra bedding.

Check in was smooth, no issues. When we got to the room, booked for 3 people, there was only one bath towel, no bedding or pillows for the pull out bed. I went to the front desk and asked for the missing linens. I was provided with one sheet, one pillow and one towel. I asked for a blanket and another towel and was told they didn’t have any. I asked if they could look in another room and was told no and that I would need to figure it out on my own.

All in all we had a pleasant start. The staff was limited, but very friendly and responsive. The room had plenty of space but there were some disappointments that likely are due to a shortage of cleaning and maintenance staff: - I had to go get bath towels from the front desk as there were none in our room. The staff at the front desk was apologetic and got them for me quickly. - The couch had significant stains on the cushions. - There was no bedding for the couch bed. - The dishwasher was out of order.

The front desk clerk was very nice and made checkin easy. When we got to the room the condition of the room was deplorable. The bedding on both beds was disgusting with a variety of stains. The top edge of the quilt was brown with use and had obviously not been changed in a while. The floor had not been swept. The pullout couch was filthy with stains and long, black hairs all over it. Under the pullout couch had piles of crumbs, dust, fingernail clippings and even a dried up contact. The front desk clerk was kind and brought us the only clean blankets she could acquire, but there was no extra clean bedding. A spare pillow for the pullout couch had what appeared to be dried blood and drool staining. We tried the pool which was open, but the heating element was broken. Our kids were thrilled to swim, but we soon had to leave because they were shivering with blue lips.

We were a little disappointed with 2 things. First, our shower’s shower gel dispenser was empty and the shampoo dispenser lid fell off. Also, our kitchen area was not well stocked with utensils. Second, they did not prepare enough food at breakfast and didn’t have anymore to add. They said they were expecting a shipment later in the day. They also ran out of plates and people were having to ask. There didn’t seem to be anyone monitoring the breakfast area. We chose this specific brand of hotel because we had stayed at one previously and loved it. We were underwhelmed by our stay there last night.

I asked them to NOT put us in handicapped room but they did any way. The bed was super un comfortable and the sink was clogged and would not drain.

Showers had mildew, they carpet seem super dirty, the whole building poor kept. Some lights were not working. Paying almost $350 for one truly not worth it.

Waited 25 minutes for someone to answer the front desk to check in. Went to get an extra towel, no one at the front desk again.

The property was clean and close to many areas we needed to travel to. The front desk was not helpful. They charged us twice for the stay. I would never stay here again due to the lack of professional service.