特倫特河畔斯托克哈雷普瑞米爾飯店(Premier Inn Stoke-On-Trent (Hanley))

I booked the Premier Inn Hanley as it seemed the most modern and clean option on Google, I needed to book a hotel out of necessity for 1 night so I was really happy with the price (£47) Pro’s: The room was lovely, modern and immaculate. Bathroom was immaculate and a good amount of towels (for 1 person) Free Parking Super friendly staff Cons: My room was in a separate building to the reception which was an issue for me as I couldn’t switch off the pink LED light above the headboard (so it stayed on all night) No phone in the room to call reception or clear number to call for any issues? No bottled or tap drinking water (I spent £5/500mls from the vender) Unable to open the window (AC only) - AC tends to make me ill, so I chose not to turn this on, I would of preferred to open the window

I have stayed here many times I have asked and added notes not to placed in the annex The walls and ceiling are so thin u can hear everyone above every foot step toilet flush. I had asked not to be placed here but I was given the top floor so thought that would be fine up most of the night the air con unit made the most horrendous noise so we couldn’t have it on and because it’s the top floor the windows don’t open it was stifling unpleasant I didn’t ask for a new room as I had the the receptionist say on my check in that they were fall as they wanted to move rooms and also that they couldn’t have any more towels only the two that were in the room as they don’t supply towels to dry you hair anymore so no hand smaller towels Seems we are paying more but the service and amenities are reducing what is that about

The staff was lovely and very helpful there was a staff member called Bridget when my train got cancelled she help me and my partner really good and with my partner being in a wheelchair she moved us right away and made sure we didn’t have to move in to a over room for our last night to a room that was more suitable for my partner to shower and move about