上院飯店(The Upper House)

Stayed for 3 nights at the Upper House in a double room. This was our second stay at the hotel. We were visiting the British Ceramics Biennial and the hotel is in a good position near Wedgewood to visit the museum and to get to the other exhibitions in Stoke itself. The hotel is in a delightful position outside Stoke near countryside providing excellent walks. It is walkable to the Wedgewood museum. It is also a short drive to Trentham Gardens. The room was comfortable and the food good (breakfast and evening meals). In particular the service by the hotel staff was excellent and very helpful. In particular the dining room staff were excellent - nothing was too much trouble. We would recommend this hotel for visits to Stoke.

The hotel was very attractive inside and out and the staff were very attentive and friendly. The only thing I was not impressed with was the food. At breakfast there was no fresh fruit, to have on its own or with cereal. The burger I had one evening was very tasteless despite all the toppings, but others with me enjoyed their meals so I may have chosen badly.

We only stayed one night but would love to have stayed longer.Our double room was clean and spacious overlooking the gardens.The staff were very friendly and helpful and the food was great and varied. We would definitely book this hotel again and would recommend anyone the same.

Lovely friendly staff. Relaxing setting, quiet location and beautiful scenery. Hotel had loads of character. Only downside we were unable to get in the restaurant both evenings as fully booked with external guests. We were over the main function room which had a wedding in on the 2nd night, however, it did end at 11.30pm. So would check ahead if you want to eat there in the evening. Overall a good stay.

So disappointed, started off so well with amazing driveway to hotel and beautiful grounds, but lunch in bar - painful service, had to even ask for cutlery and napkins (even then they only came up with 1 napkin for both of us) Room really tiny, next room’s bathroom sounds could be heard so plainly through the very thin walls, lovely modern bathroom but already no attention to detail - mould on inside of shower door surround, non matching towels, even odd cups on teeny hospitality tray, room could do with thorough spring clean. Breakfast was even more of a joke - 8.45am on a Sunday morning and they had run out of croissants, pastries etc as well as muffins for egg Benedict, no fruit, boring thin white slice bread to make your own toast. On check out elderly receptionist was clearly on a different planet.

A short break for a birthday weekend. Very comfortable stay. Lovely surroundings and friendly staff. Only ate breakfast during our stay and this was very nice. Value for money.

The property is absolutely stunning set in beautiful grounds with great history. I grew up in the village so ideal for still visiting my family. Unfortunately there was a wedding and our room was directly above the disco so our second night wasn’t as comfortable as we had hoped with the noise. If there is a wedding, I would have expected the rooms to be allocated differently to put those not attending it away from it. The tv in our room didn’t work and even though the bed was comfortable the rooms do need modernising but were very clean. Breakfast was standard with a range of menu options and the service was friendly but nothing above and beyond. Given the competition, would really encourage the owners to consider revamping and moving customer service up a notch to match the wonderful setting on offer.

Beautiful Hotel set in stunning gardens. Friendly and helpful staff. Room was fine, if a bit small, and would have liked an extra chair. Food at breakfast and dinner was superb.