BED BUGS WARNING !!! BEDBUGS The Hotel Ibis Hotel Budget Strasbourg Centre is conveniently located a short walk from the impressive Strasbourg train station. We arrived in the evening, and booked an affordable room from the street in front of the hotel (I think we might have even used their wi-fi). It seemed like a clean and affordable hotel with convenient nearby parking for our short road trip through the beautiful German and French countryside. When we got into the room, we quickly noticed a small bed bug trapped in a water glass of all places. While I am fine with budget hotels and basic amenities, I don’t have patience for bedbugs. IFKYK, these pesky insects can take weeks to get rid of, and one small egg or bug can cause a whole house infestation. Since we were only in the hotel room for less than 3 minutes and only booked the room a few moments before, we thought we could easily get a refund and just part ways. The hotel wouldn’t be out any money as they didn’t hold a reservation until we arrived, and the room was literally empty just before we arrived. WRONG. When we discreetly told the friendly receptionist about the bedbug, he wasn’t shocked or surprised at all, which was the first red flag. He let us know that he wasn’t authorized to refund the charge, and would need approval from his Manager who would be at the desk in the morning and could email us with an update. PERFECT, except that never happened. We didn’t receive an email, and after emailing the hotel numerous times, we were ignored, brushed off, discredited, and ultimately denied a refund based on a variety of irrelevant excuses. After many back and forth emails, we didn’t get anywhere or resolve anything, which we thought was a shame for such a reasonable concern and simple solution. SUMMARY: Great location and cheap price but be warned if you want to spend the whole night itching and scratching thinking about bedbugs, or deal with treating all your clothes on high heat and spraying your home with nasty chemicals when you return home, you get what you pay for here. A very disappointing end to an overall fabulous trip. Happy travelling!
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