托斯卡納度假村飯店(La Toscana)

Atmosphere is good, room is ok (something not function well, but acceptable), overall is good

Our baby’s birthday trip could be the most unpleasant trip in the past few years. Firstly, the room is extremely dark for this room type, even you turn on all the lights in the room, you still need to go front of the room for make up. However, the size of the room was big, but unnecessary compare with the brightness of the room itself. We were considered the pay extra for upgrade, we rushed to go out, so planned to move to 810 another day. So we spoke with receptionist when we back at 20.10, she proposed to take us to visit the alternative rooms again another day morning, we were not sure about the rook number at that time. We walked to the room 810 around 20.15 and called to the reception to confirm room move 810, we requested to speak with the lady, however she off work, so we just informed to the man by phone. On Wednesday after breakfast, we informed to reception about room move 810, she informed last night agent confirmed to checking in 810. With my working experience at 5 stars hotel in bkk for over 7yrs, the service here is really far from bangkok. Before confirm to other customers, i thought you should recheck with me, or if u really need to confirm other customer for 810 without recheck, at least you should propose me to another room as make up. Customer’s satisfaction is always the priority especially we are in special occasion. Probably… resort services and hotel services are difficult story or status. We never see any smiling face on any receptionist or F&B staff, never greetings. The most friendly staff was the golf driver at night of Tuesday, he probably was the one who picked up the call. Oh!! There was a dead cockroach inside bathtub!! Our room type was garden suite. I think we will never come back. With the hotel rate, we could stay somewhere else. Just too disappointed on our birthday trip.

We stayed there 3 nights. Two nights in Crochet room and a night in Emilia. Both room were beautiful. Crochet is a penthouse. It has lots of space, big bathroom, big balcony, with high ceiling. Emilia is a bath suite, smaller. Both rooms have a big bathtub. Staffs are nice. Food is fine. The area are peaceful. Nice swimming pool. Our son (8 months old.) was really happy to be there. :) For food, we recommend Krua Mon Khai, which is not far away from the hotel-just 5 mins drive. Yummy!

We stayed in Romeo room (Palazzo), which is near the maze, common pool and pool bar. The resort offered caddy rides but it was also nice to just walk around the resort before going to the restaurant to have breakfast/dinner. We had our lunches delivered to the room and eaten at the patio. The hotel is situated near the mountain border of Thailand and Myanmar, which in itself is amazing. Mornings are cool, foggy, and felt fresh. We got to have breakfast at the restaurant with an awesome view and in some days we had breakfast in the private patio. The room and bathroom were huge. The water in the bathroom is natural spring water that comes from the mountain and waterfalls, so it was yellowish. I think it was the same reason why the bathroom is a bit smelly during early mornings, when the pipes are dry (minor issue). Being closer to nature tops everything and the resort was literally and figuratively a breath of fresh air.

Very good staff service, the resort is very beautiful with the good weather. The resort is photogenic that can took beautiful picture in all area. the room is very big and comfortable to stay for 2 nights. Love it

Too many hotels with this name. Booked wrong location by mistake