帆船宮殿飯店(Regata Palace Hotel)

Hotel overall fine, but stay was not relaxing due to issue with all inclusive booking being told I only had bed and breakfast booking ! All booked in jan 22 as all inclusive with proof from ********** confirmation email but hotel - regatta - stated booking was only BB as booked before they change to all inclusive only in may 22, Sorry for the hotel as they had a booking from ********** but my booking is all inclusive and this was not offered, unless I paid and extra 60 BGN per day Not getting anywhere with either party in the chain but I’m was out of pocket?? Ongoing query, Balcony was micro small as I was put in a corner room at the side of the building Felt like it was allocated to me because of my booking? Shoved in the e corner? Avoid room 202

On arrival at half 11 in the nite they had no room for me or my family.. the put me into a triple room with 4 of uz and told us we would be moved the next morning.. when I arrived at the reception he ask me would 2 double rooms do and I said yes at 2 of the children wer 16.. we went to the room and unpacked all our clothes and got ready for the pool. As I was sunbathing by the pool the manager came over and said my room was ready to my shock I said you put me into my room already.. he made me go up and pack all my stuff again and put me into a different room.. half way trough my 2 wk holiday my towel wasn’t changed so I asked for them to change them I also made a complaint to manager and because I did they treatened me with police and said I was troublesome.. For the rest of the wk I was living on my last nerve.. never book it it’s an absolute dive.. and also there is nothing around the hotel it’s miles away from Sunny beach.. if I could give it a 0 I would

I loved Sunny Beach.. I will definitely come back again ❤️