雪梨馬丁廣場詩鉑高級服務公寓(The Sebel Sydney Martin Place)

The hotel was so convenient. Just around the corner from eye hospital. Husband had surgery. Loved the kitchen facilities we heated our dinner didn’t have to go out at night looking for food

Great

A joke in terms of basic customer service , down on business for a 7 night stay , will be spending time in the room working ; A diminishing supply of coffee pods , rationed to 2 pods , then 1 pod then zero pods No refills of the cheap Nescafe No refills of any teas Empty body wash for 3 days Drink a red wine … no refill Please make up the room sign nothing Put lock on the door explains I am on a teams call , insists on changing the bed and making as much noice as possible I am an Accor member and this service is just woeful Good location , but far better places to stay

The morning I was due in Sydney to stay at The Sebel Sydney Martin Place, the hotel cancelled my confirmed booking. The original hotel booking was made & confirmed by the hotel over a month ago. It was extremely disappointing and frustrating to have a non-refundable booking cancelled on the day of arrival like this! I’ve travelled regularly on business for over 15 years and have never had such an awful hotel booking experience. Will never stay with Sebel hotels again, and will actively discourage others to do so. As an Accor Live member, it’s even more so disappointing in the brand

Room initially appeared well presented with good basic amenities and good central location for what we needed. Bathroom with large shower and good water pressure. Bed comfy.Front reception staff friendly and helpful. Parking close by (although a bit of a rabbit warren to get to / from car park, you also may need to tell parking staff that you a a guest of the hotel to get in as it also has public parking and fills up). The negatives I noted that bedside table had a couple marks (looked greasy/ hadn’t been cleaned properly) otherwise the room appeared clean to me. The tea and coffee looked like it was skimped (box showing 4 pods of coffee only had one). Friend in different room had similar experience and their soap was empty. Heard another guest complain about the cleanliness of their room to front reception whilst I was waiting in the lobby. For me the real surprise was being charged for things I didn’t use in the minibar. I rang them once I was home and reception told me it wasn’t an error, and the bill would remain (however they said ‘we will check’). I had one drink, not 3… unless I drank them whilst asleep!This is actually the action which motivated me to review this hotel, so others know to be careful. The charge won’t break my bank account but I feel like I have been shortchanged. I think all the issues with the hotel are with housekeeping, I won’t stay again though due to the minibar charges. If the housekeeping improved (cleanliness, refilling consumables and not charging guests for items not used) it has potential to be a nice hotel.

The Sebel, Sydney Martin Place is a very nice hotel. The recent refurbishment of the property was very well done, with my room being well appointed and spacious. To be honest, it was much better than I expected. I will happily return to this hotel in the future.

In Sydney for a wedding very central to where the wedding was held, reception staff fantastic and that's where it stops. Bath room amenities were almost empty as nothing came out when you tried to use it, just as well we took our own, the day we arrived there was only a 1/2 roll of toilet paper, as that did not take long to use I went down to ask for some more so was given one roll even though there was room for 2 rolls on the roll holders, so as they did not replace even the empty holder I went out and bought my own. Another thing they left one face washer for two people and one day they didn't leave any. So top marks for front desk staff and I would give a minus mark to house keeping staff

Very average and difficult to work out where to go. The entry closest to Martin Place has an intercom and you can’t hear a thing. The bathroom was very tired and the water pressure was terrible. Overpriced for what it is…. Was a Travelodge prior, so that gives you an idea of the standard.