We went to Tagum to attend the wake of our aunt. We chose Big 8 Corporate Hotel because we saw a lot of excellent reviews about the hotel. We also read that its a 3-star hotel in Tagum. Naturally, we expected an experience that is worthy of a 3-star hotel. Unfortunately, it was a big let down. The first room they gave us has a window with a broken lock. Then they transferred us to a different room with a broken airconditioner. The airconditioner errored multiple times in the middle of the night. Imagine the sleepless night to check if the kids are sweating in their sleep. And apparently you can't charge anything in your room. Everything is cash basis. Their restaurant is cash basis. Their pool is cash basis. We also got locked out of our room. The keycard just stopped working. When I got to the receptionist, there was no empathy. It felt like it was a regular thing in a 3-star hotel. I would not recommend this hotel. Our experience was horrible.
翻譯