The location was ok. Lobby small but fine. My room was large & clean. They had free breakfast every morning. I came to Tampa for the Taylor Swift concert, so I paid a premium rate for our 2 nights. During my check-in I voiced concern in the number of parking spaces they had available, but front desk assured me there is enough space for all hotel guests. I came back from the concert at 12:45 am & there was no space available. I asked the night manager (Antonio) where I am to park. In the process about a dozen more vehicles arrived from the concert & had no space to park!!! Antonio (bless him) walked to the neighboring IHOP & bar to see if we can park in their parking lot, but no one gave him an answer. In the meantime, he was calling the gen manager regarding the issue, but he didn't help. So, Antonio had us park at IHOP. By this time, it was close to 2:00 am. The next day, I spoke to George Casanova the gen manager regarding the parking & safety issue for us, women & their daughters coming back from the concert. His uncaring, unconcerned, unempathetic, defensive, calloused reply was "It happens all the time we have a big event. I don't know why Antonio was calling me. He's new. There is nothing we can do about it." I told him if he knew this happens every time there is a big event, they should make arrangements to have extra parking for their guests. I felt unsafe, unvalued and abandoned.
翻譯