塔穆寧Villa

辦理入住時服務人員送上兩杯果汁和濕毛巾擦手，果汁很好喝！服務也超好～重點是他的海景房超級美～！陽台沙發可以慵懶的俯瞰美麗海景，很舒服！還有馬桶是智能馬桶！獨立淋浴！一點都不影響上廁所😂還有兩個洗手台！超適合我們

我很喜歡在這裏過的這段時間。 我來這進行公務旅行，所以訂賓館的人有優先權，能直接入住，儘管在政府的名錄上顯示沒有房間了。如果你從賓館走100米左右，能租到潛水設備。在 Tree Bar 的調酒師(這家休閑戶外酒吧/餐廳得名於周圍的樹)非常友好，兩天就能知道你愛喝什麼，就像是Cheers一樣。我不能說這裏的食物像服務一樣好，但如果你願意的話可以去附近更好的餐館，也可以走一段路程或開車去其他不錯的地方。

호텔의 청결위치는 좋았으나 15시 체크인에 맞춰 도착했으나, 16시넘어서 체크인을 하게되었습니다. 방정리가 다 되면 이메일을 준다고했고 40분기다렸다가 이메일을 받고 문의하러갔지만 한국인남자직원이 썩은표정으로 가서 기다리라고만 하고 한참뒤에야 체크인을 할수있었습니다. 연박을하여 청소를 부탁했지만 18시가 넘어서 방청소를 하게되었습니다. 중간중간 2번을 부탁했지만 18시반이 넘어서 청소를 시작하였습니다.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!

房間乾淨,員工友好,位置好,去海灘和無邊泳池的便利。他們餐廳的食物都很好。他們有賣紀念品、沙灘/游泳用品、一些小吃和飲料等的商店,很方便。如果你想鍛鍊,大堂樓層有小型健身房。他們還有大量的洗衣機和烘乾機供使用。每層樓都有冰機和電梯附近的微波爐。但是,我確實有一些小問題與我的房間具體。有時燈會閃爍,飲水機也出問題,我還能聽到上面房間的椅子和傢俱移動的聲音,這很煩人,尤其是在晚上和清晨。這些在我之前住在這裏期間沒有出現,所以也許只是我結束的時候時機不對。但是我認爲更徹底的客房維護檢查會有助於確保一切正常。總的來說,我認爲利大於弊。我總是喜歡在關島的停留,並會很高興回來!他們的服務和便利設施都很棒,位置也非常完美,因爲距離多個購物中心、便利店和餐廳步行即可到達。這還是我在關島的首選酒店,並推薦給多個朋友。

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

PIC是關島親子設施最豐富也最好玩的酒店，除了房間設施有些陳舊。水上樂園內多元的活動與豐富的設施讓爸媽不需要煩惱孩子要玩什麼，衹要放空曬太陽聽聽他們的笑聲就好-泳池、水滑梯、水上排球，水上籃球。水上拔河比賽、風帆獨木丹、皮划艇、浮港、沙灘排球這裏都能玩到。酒店為初學者提供各類指導課程，包括網球。浮淺、風帆等。酒店免費提供所有娛樂裝備和教練，課程提前預約，一般當天早晨酒店可預約到當天的課程。住宿PIC除了房型差異外，還分成金卡與銀卡，主要差異在於金卡包三餐，銀卡則衹包早餐。在攜程上訂房衹有選擇多日才能看到包餐的價格。如果想泡在PIC的朋友可以選擇金卡，在這個花美金的地方，每天多了不到一千塊錢可以解決一家人的三餐。PIC內各式餐廳水準都還不錯啦！PIC有多個美味餐廳供選擇，美式，西餐、日式都有，自助餐也有；關鍵是一個大人可以免費帶一個11歲以下的孩子用餐，二胎家庭的四口之家不用額外為孩子付餐費了。這裏酒店裡的海灘就可以浮潛，有好多珊瑚和小魚，不過珊瑚被破壞有點嚴重。這裏的遊客亞洲麪孔能佔到80%，其中韓國人佔到90%以上，在酒店泡了三天，沒遇到一個說漢語的。十一假期國內人擠人，在這裏身邊全是思密達。

雖然這家酒店有一些正面因素,但我認爲有很多負面因素(以下)需要解決。我們最終提前退房並搬到了一家滿足我們更多期望的酒店。積極 -位置 -有趣的滑梯,游泳池很好(加上嬰兒游泳池)和兒童水上樂園(雖然很冷) -免費救生衣和嬰兒浮游物租賃 -友好的工作人員,歡迎飲料 - 歐哈納燒烤真的有很好的食物和服務!負號-房間非常陳舊,需要進行重大翻新。浴室有黴菌,裂縫,非常破舊。感覺噁心和不乾淨。房間質量與您預期的價格/晚不符。我們升級到海景,沒有可用的露台或椅子。-有一個不錯的室外甲板,吸菸,爲了到達游泳池和海灘,你必須步行通過它,因此最後會有很多令人不愉快的煙霧吸入。看起來他們似乎在迎合吸菸者,如果我們想坐在甲板上,我們永遠也擺脫不了它。其他酒店有一個非常獨立的吸菸甲板,所以客人如果不想進去,就不需要步行。-音樂在游泳池區、大堂和餐廳聲音太大。-早餐自助餐低於平均水平。雖然選擇不錯,但質量很差。-海灘椅子需要收費,其他酒店使用海灘椅子不收費。

更新:在閱讀我的負面反饋後,我與周和張漢敏先生取得了聯繫。張先生對我們的情況非常抱歉,並提出以後在大洋洲爲我們提供晚餐。也暴露出蔡先生原來給我們發了一封不正確的郵件,這就是爲什麼我從來沒有收到回覆的原因。我們辦理完預訂手續後,張先生和曹女士特意過來和我丈夫面見我們,並祝我們用餐愉快。我還相信他們告訴服務員那天晚上要多照顧我們,因爲服務非常好。我和我丈夫在四月的時候住在茨巴基。我們入住的時候,經理Tom Tsiao通知我們,由於最近爆發Covid事件,酒店內所有餐廳都關閉了,我們的晚餐預訂後來被取消,沒有通知。蔡先生爲我們提供了兩種選擇,我們可以取消預訂,並在Oceano備份和運行時返回,或者我們可以保留現有的預訂,並在稍後收到免費在Oceano用餐的代金券。我們決定採用第二種選擇,把它看作是公平的競爭。12月,我們決定使用結婚紀念晚餐的代金券,以被告知它不存在。我們直接和蔡先生交談時,他告訴我們他記不得曾和我們說過話,並提供一張在大洋洲吃飯的優惠券,這種優惠券不存在。

這對夫婦從年初開始在假日套房住了2晚。我知道酒店很舊,但是房間很大,但是房間的燈光很暗,只有一個支架２。我三點以後進入酒店辦理入住手續,但聽說還沒有打掃完,所以我在等着打掃完。第二天,無論我從外面回來多少次,房間都沒有打掃,我晚上7點以後才來,我吃完晚飯後已經放鬆了,所以我拒絕了。我住過各個國家和酒店,但這是我第一次這麼晚。酒店的位置很好,但是有點令人失望。