插曲飯店(Episode Hotels)

Exceeded expectations for the price. Service was also very good given the circumstances

Good stuff

Отзывчивый, но не навязчивый персонал. Чек Ин и выезд все автоматически через приложение. Завтраки однообразны, но все необходимое есть. Номера чистые и убираются ежедневно. В номере фен, ТV. В неделю дважды меняли постельное белье. По просьбе могут чаще. Полотенце ежедневно. Тихо и спокойное место. Тут же можно заказать обед и ужин. Коктейль и кофе/чай.

No fridge, cold rooms, no shampoo , no soap, early check in price near to one night price, no view , average design, only 2 bottle of water and towel . I prefer you other hotels which is located near to central area. This hotel is too far from central part of tbilisi. In photos everything is cool but in reality not that much. For this price you can find much better hotels.

Rude staff. From the very first day, some of the staff are strangely unwelcoming (even the people on the streets were friendlier!!) they treat you like you are a BURDEN to their day, and hesitate to help you with anything. They act like a smile and hi would cost them diamonds, so we got none. (unsure if they are islamophobes). We decided to get some breakfast early in the morning when the restaurant was empty, we ordered fries which was off the buffet. They did not tell us it would take time. We waited 30 minutes before getting up to complain, and even then they had a "couldn't be bothered" attitude. Kept busying themselves with other guests who came after us. Later we had to shout to get the fries on the table. It finally came, with no apologies whatsoever. And was super salty. Seriously, I could whip up some fries in 10 minutes. The moment we finished it and left, the manager lady called to us and told us to pay for early check in, completely oblivious to the incident. This left such a bad taste, they only care for money. We spoke to her to which she interrupted and said she could explain why it happened (yes, 30 min is too much still for a simple salted fries, lady) Had to force her to apologize!!! Was not compensated in any way...it was truly the most pathetic behavior ever. We wonder how they even got their jobs. The guy staff was the only one in the hotel who seemed hospitable and courteous. The rest are just a bunch of nobodies with poor social skills. We avoided talking to them whenever possible. The "no room service concept",was also really a huge inconvenience for us. We had to request for everything from HK and they only work from 9-5 I believe. Other than the lack of room service concept (...which is honestly the worst concept ever), the hotel was very comfortable and clean. Housekeeping would clean daily, and location is good, there are groceries nearby. However, we do not recommend this place if its your first time visiting the country as it will ruin your days and impression of the people here. Try something else!

worst breakfast service.At 8 only half the items were on the counters,told to eat whatever was there! Items kept coming till 8:45 when we left! Rude responses, we spent 4 nights, had bad experience. Wish we could have booked somewhere else!