I stayed many weeks in a row at this fantastic hotel right in the heart of Tokyo. Apart from the excellent rooms and great facilities, the key to the experience was the staff. The staff here are the kindest, warmest, most helpful, and very professional hotel staff in the world. They are always willing to go the extra mile to help you and ensure that you are comfortable and feeling at home. Staying at this hotel truly feels like you are staying with family who take care of all your needs. From the staff at reservations, to the front desk, to the excellent restaurant/bar called Lavarock, to the housekeeping. All are excellent and provide the best example of courteous and kind service and support. Ken-san does an incredible job with his staff. Special thank you for the best service from the reservation desk: Sunil, Kana, Shah, Kei, and Baba. Special thank you for amazing service at Lavarock from Noriko, Navin, and Flerie. Love this hotel!
翻譯