Room was not ready by check-in time, staff was supposed to call me when it was ready didn’t get into the room until 7:45pm check-in was 3:00 no one called me! 11:45pm staff comes beating on the door trying to get into the room and hides from sight of the peephole in the door, safety latch stops him from getting in room and complained to front desk nothing done about it mgr didn’t even call to apologize nor did staff call to advise they needed to check for a water leak at midnight!!
翻譯