Ressa Nathene Van
2023 年 9 月 29 日
This is for the hotel —> the positives… the staff were friendly, the rooms and building were clean, large space, plenty of parking.
Cons, the buildings construction was disruptive and woke us up 2 hours earlier than what the piece of paper notice in the room said it would be active. We appreciate the staff moving us to another room however we had to complain more than once in order to have any action taken on their end. Notice of the construction should have been detailed in the websites booking so that we were aware ahead of time…. The rooms TV did not have any access to entertainment other than outdated cable shows. We couldn’t connect our phones to the tv in order to use Netflix, etc. because you apparently need to have (front desk attendants words) a Samsung phone in order to do so.. I myself own 2 Samsung TVs while having an IPhone and this isn’t an issue I face. If you are going to advertise phone connection to tvs on the pamphlets in the room, please ensure we are able to do so. The bathroom showers leak water all over the floors and our door wouldn’t close without getting stuck and needing another person to open on the other end.
If we wanted food or drink we were forced to go all the way into the ****** to access these amenities. I asked if there was somewhere on the hotel side such as a vending machine where I could get a simple drink (such as a soda) and they said no. I was forced to either go all the way into the ****** or use the room service
翻譯