I had two weeks Chris**as vacation. This is the only bad experience in lodging.
First of all we arrived at about 1pm in Torun, then I only get one instruction email, while I was waiting for lunch, I was communicating with the owner/ customer service of the instructions. As normally you should get two set of pass code, one for the apar**ent door. As she said the audio on the phone is not good, she asked me to text her. After I text her, she sent a six digit PIN code. She asked me if I get in. So I left my husband and children in the restaurant waiting and I walked 10 mins to the apar**ent to try, but by about 2pm I still couldn’t get in. I asked her which PIN code is this for. She sent me a screen shot that circle the check in time is 4:00pm.
Come on, this is not a hotel. And it is cold winter, if that’s the first thing why do you first ask me if I can get in. You can say I will send you the instructions by 3:30 or something like that. Then she said she is I. Meeting, she asked again my name and I asked if I can check in early, then there is no reply at all. I went back to the restaurant, my foods are completely cold.
I have to take my family to a cafe to warm up, we spend $90 for waiting for a room costed less than $80.
Until 4:30pm, I pinged her again to ask for instructions, still nothing. I contacted *******, the agent there said they will reach out to her, two mins later, she sends the instructions,finally we got in the apar**ent by 5pm. The wifi code was wrong
翻譯