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傾城飯店和公寓
4/597 評價

傾城飯店和公寓

South Townsville|距離Museum of Tropical Queensland0.4km
This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

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瀏覽用戶對湯斯維爾飯店的評價

正在尋找Museum of Tropical Queensland附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
湯斯維爾格蘭公寓式飯店
4.2/5100 評價
我們將遲到的20週年紀念日與聖誕節購物相結合,決定將住宿安排在與眾不同的地方,這真是令人驚喜的驚喜,工作人員超級樂於助人,我們的房間裡有一張快樂的周年紀念卡和一瓶漂亮的葡萄酒。床很棒,房間很可愛。我們一定會回來的。
湯斯維爾艾爾探索飯店
4.2/541 評價
非常滿意,非常喜歡
德瑞飯店-多格蒂公寓
4.1/540 評價
我們一家人旅行時在這裏住了5晚。停車場的電梯一直不能工作。公寓髒,沙發上滿是污漬,地毯髒,需要更換。公寓的表面都沾滿了灰塵,其中一個浴室的淋浴壞了,我們報告了這個,並被告知有人會馬上看,沒有人來過。我們需要一個房間兩張單人牀,不得不多次打電話確認這一點,第一次電話告訴我們他們沒有時間去檢查,第二次電話告訴我們有,當我們打電話確認最後一次被告知其實沒有,我們需要組織一個摺疊牀,讓外面的公司帶進來。冰箱裏有陰毛,櫥櫃裏有空的軟飲料瓶。沒有衣架可以掛衣服。公寓內沒有清潔用品。我們不得不要求洗碗液以便洗碗。浴室的淋浴/沐浴露太薄,好像有人剛剛給瓶子裝滿水。不要浪費你的錢,費心呆在這。
水域邊緣的斯特蘭德
4.2/5100 評價
在那一刻的刺激下,我們決定在湯斯維爾過夜。我們看了很多地方,但真的很想在The Strand上看到一些景色。我們決定在Strand上查看Waters Edge。進去看看有什麼可用的,可愛的米歇爾很高興讓我在我們承諾之前檢查1個臥室的單位。這是相當不錯,但沒有陽台。米歇爾在下一個層次有一個帶陽台的工作室,但它俯游泳池,所以我們選擇了首選。老實說,選擇入住的主要吸引力是米歇爾是多麼美妙,友好和樂於助人!單位很好,雖然有點過時。很明顯,有一些升級。牀很舒服,有廚房,洗衣機和烘乾機是一個加分項。我們非常喜歡我們的住宿,所以我們延長了第二個晚上。唯一的缺點是沒有陽台,沒有洗衣粉,晚上非常明亮,光線穿過窗簾和臥室結合。加號 - 寬敞,舒適,乾淨,設備齊全,中央,安全的停車場和美景。網上的照片是準確的,所以你知道該期待什麼。肯定會再次入住,雖然有陽台的較高樓層會更好,並且也會阻止一些路燈的亮度。
湯斯維爾尚思勒大飯店
4/5106 評價
我們完成了2晚入住8th-10th2023年2月,絕對最差!我們入住2小時以內被同樓層4x移動,前台接待員態度無法接受。堅信經過這麼多的舉動,升級優惠本來會很好。然而,接待員讓我們覺得好像我們是一個不便,儘管這是酒店的錯,因爲空調有故障。四個房間都沒有變冷。然後我們得到了2個基座粉絲,就好像我們住在揹包客住宿。“幫助”我們的接待員非常粗魯。我們組織了12pm的延遲退房。退房當天,管家和態度相同的接待員,不斷來打擾我們在房間裏提醒我們,這是退房時間。這種情況一直持續到11:40am。Wifi不工作,所以我丈夫不得不從他的手機到電視熱點,以訪問Netflix和Fox頻道。唯一好的是客房服務。我們的陽台無法進入,因爲碎石和水不斷從較高的樓層的建築工作中流出。確實注意到陽台邊緣缺少一塊混凝土,看起來一點也不安全。總體體驗肯定留下了不好的印象。退房時,要求經理電子郵件,併發送正式投訴。感謝他們的小道歉,因爲他們對客房服務賬單的如此粗魯和無能以及特定的接待員的無能打了20%的折扣。客戶服務對我們來說是絕對必須的,這家酒店慘敗。一定要把錢帶到別的地方去。
湯斯維爾盛橡都市飯店
4/599 評價
Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again

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