Conrad Tulum Riviera Maya

Lugar incrível, arquitetura sofisticada e atendimento excepcional! Fomos com Deus s filhos e tivemos momentos muitos agradáveis, eles adoraram!. O único ponto desfavorável são os valores extras com alimentação e bebidas, que são bastante elevados!

Bad experience, all they do is rip you off charging double for everything and constantly asking for tips. Yuck! No wonder people call them dirty Mexicans! Order cans for us and they charge us double then when I ask for help they don’t help and say that’s what he is charging when I was given a price at check out! Don’t stay here it’s not worth the money you can’t get anywhere so to eat you have to spend $100 us to get anywhere for food but then if you want to eat in the hotel it’s like your paying $1000 for a decent dinner I can not justify! What a bad hotel experience

Loved the Jewel of Cancun!!!

TODO TODO EL HOTEL HERMOSO, EL PERSONAL EXCELENTE, TODOS SIN EXCEPCIÓN SUPER AMABLES, ATENTOS Y SIEMPRE AYUDANDO EN TODO. LA COMBINACION PERFECTA HOTEL INCREIBLE, PLAYAS HERMOSAS PERSONAL SUPER AMABLE Y COMIDA DELICIOSA.

Un hotel espectacular, la comida exquisita, las instalaciones preciosas. Lo único que no me gusto es el traslado a las diferentes areas, ofrecen bicicletas pero no te infoman el proceso para obter una, si bien acudian de inmediato los carritos. Pero hubiera sido un gran experiencia. Pronto volveremos.

I’ve been to Mexico many times but this was by far the most beautiful resort I’ve been to. My family and myself were impressed with the rooms and amenities, staff and attentiveness and food options. This is a newer resort so it wasn’t packed but for the price and what’s offered it definitely deserves to be. I can’t wait to come back and I will be staying here

The entire staff at Conrad Tulum was excellent! Attentive friendly, beautiful people. Hotel was paradise! Food was excellent. The only qualm we had was with Elite Travel (not the hotels fault) but there was a miscommunication with our excursion so we never made it. Everything else was excellent! Made my birthday one to remember!

Everything in this hotel is brand new. The room and amenities were amazing. Our bed was very comfortable, and the bathroom were well appointed. The hotel staffs were very courteous and friendly. Overall, we really enjoyed our stay. However, a few things I want to point out that I think the hotel could do better: 1- The staff here are friendly but inexperienced. It was hard to get any server attention either at the beach or the pool sometime. In one occasion, they forgot our drinks order twice and we had to run into the bar to remind them. Some day we waited 30-45mins until we could find someone to order drinks. Also, we came to Bar Crudo for lunch one day and no one came to seat us even though they have had like 6-7 servers standing around the bar area. Given it’s a Hilton chain and this is a 5 star resort, I’d expect the staffs to be well trained. 2- Arbolea- the precooked food at this buffet was not great. Made to order items and the French Toasts were good, but the rest were bad. If we didn’t have compliment breakfast due to Status, we wouldn’t want to pay $50 per person for this quality. I wish they had Ala carte menu. 3- Sargassum- it’s no secret that Mexico and the Caribbean have been dealing with sea**** for awhile. I’ve been to other hotels with Sargassum issue. However, I felt like it was worst here at the Conrad. It was unpleasant to see trucks and bob cat throughout the day at the beach. Maybe they should have the sea**** cleaned early in the morning before guests