The worst service we have ever received from a hotel/Bnb. It was a very hot 32 degree day and the air conditioner was broken in our room. We asked for another room when we we told the bnb was fully occupied which was understandable. We then requested that we get a refund for our accommodation because we couldn’t stay in a room that was so hot. The owner told us we needed to wait for her maintenance guy who was a 2 hour drive away, let alone the amount of time it would take him to repair a broken unit. She REFUSED to give us our money back. We had to cut our losses and find somewhere else to stay which was much more reliable. The owner displayed absolutely no hospitality or professionalism at all.
翻譯
訪客用戶
2022 年 8 月 23 日
Within the trip planning process deciding about which hotel to stay is an essential component. Chartwell Guest House, Umhlanga should not be your preferred accommodation especially for athletes, families and anyone who take hotel experience seriously. Anyone who is looking for unique, personalised and value-added experience should stay from Chartwell Guest House. Management is not present to help with problem solving