Verified traveler
2023 年 12 月 3 日
I don't know how many hotels I booked using this site, and this was the first time it felt like the guest rating was misleading.
Let's start with what's good about this hotel: kind hotel staff (excluding restaurant) and location.
Hotel is very old and it shows everywhere, needs to be renovated to be an accaptable alternative at this price range in Vancouver.
We stayed on the 6th floor and the hotel had only one small functional elevator that didn't feel safe at all to ride. Going up or carrying luggages, etc. felt like it took forever.
Problems with rooms are a long list, but I would point out the most important ones.
The electric heating system is antiquated, looked rusty. The room we booked had two rooms, one room with 2 queen beds and the other one with a twin bed. Heating control was only in the big room and even after setting it to maximum, the small room stayed extremely cold throughout the night while the big room was barely comfortable, but still cold.
The bathroom floor was so uneven, you can't open the door for an adult to get access without it getting stuck on the floor. Pushing the door fully made so much noise, it woke up others in the room.
The matresses and pillows were very soft, probably most uncomrfable sleep we all had in a long time.
Lastly, the restaurant staff were really rude, our server got very angry when we asked for extra bread for our toddler's soup, claimed they don't have any bread. He brought us some after we complained to other servers.
翻譯