佛羅倫薩飯店(Hotel Firenze)

В целом понравилось. В номере есть все необходимое, кроме тапочек и халатов. Немного прохладно, поэтому включала кондиционер на обогрев. Завтрак приемлемый. Чисто, спокойно. Находится недалеко от арены, минут 15 прогулочным шагом, и в 10 минутах от вокзала. В целом рекомендую, но тянет на 3 звезды, а не 4.

位置很好，步行15分鐘即可到達大部分景點和餐廳。工作人員非常好。房間對於我們一家三口來說足夠寬敞。浴室裡甚至還有一個按摩浴缸，但只是沒有時間嘗試！維羅納是一座充滿年輕人的城市。隨處可見成群結隊的學生。不只是要觸摸著名的朱麗葉的乳房！

No words to say really and the fact that the guy who was resptionist told me this is not my responsibility and I am not a waiter to bring blankets for you was anoteher level. I really like to discuss this with their manager because I've been to that hotel before and I aimed to go again but I don't think so anymore. Not me and my family! The receptionist was not professional and they expected me to go to their other building to collect the blankets that they did not provide! They were rude that they wanted to get to my room with out prior permission from me to check if the room actually has blankets or not!!!! They did not trust my words as a guest!!! this was so not respectful and of course I did not let them in to the room at 11 pm while my parents are sleeping and told them to check the room while I am checking out in the morning!! OMG I was waiting for blanket since 12 pm!!!! And they said you should come and collect it because we don't have staff!!!! a 4 star hotel! And once I went there they actually had 2 staff!

我們住在這家飯店，我必須說，這家飯店距離競技場所在的布拉廣場僅幾步之遙，因此地理位置優越。公共區域和房間的結構都很乾淨，後者很大，有一個漂亮寬敞的浴室。熱情的歡迎，專業且樂於助人的接待人員。早餐客房服務...不幸的是我必須給一個點，以免它無法分類。完全缺乏組織，沒有客房經理來監督員工的工作，我這樣說是因為我身上發生過兩件事，這是絕對不能發生在高級酒店的。首先，我走近自助餐檯，想要拿一些新鮮水果，我注意到新鮮菠蘿和西瓜的容器是空的，這種情況絕對不能發生，因為即使在完全空之前，容器也必須更換為另一個容器廚房裡已經準備好了，在詢問是否可以說水果後，我被告知他們正在準備水果，我猜他們去摘水果了，因為所有的東西都在15 分鐘後到達，但是，這還不是全部，我問了一個服務員如果可以有一個咖啡勺，因為兩個容器中都缺少咖啡勺，他的感情告訴我，他會立即提供，但是，他繼續執行他的任務，直到五分鐘後我走到廚房入口要求一茶匙，仍然對我的要求感到困惑，他們核實了缺少上述餐具並開始尋找陶器。過了一會兒，他們道歉，說他們把它們忘在洗碗機裡了（藉口比指控更糟糕）。當然，如果有一位接受過此類服務培訓的經理，這一切都不會發生。不幸的是，由於這種類型的錯誤，整個結構失去了價值。我對評論的長度表示歉意，但我認為有必要解釋發生的事情，以便管理層可以改善服務。

The hotel is in a great location, but the staff made some confusion with my reservation, stating that I had asked for separate beds when I was traveling with my husband!

Good location. Nice breakfast. Old fashion room but in great condition.