Baymont Inn & Suites by Wyndham Madison

服務很糟糕，我們住了 3 晚，每晚的價格是 310 美元，通常是 126 美元，但由於世界乳製品博覽會的預期，他們從來沒有打掃過我們的房間！我們到達的第一天沒有洗髮水、護髮素、肥皂等，我們住的所有 3 天都沒有鋪床或帶進來的毛巾每天都必須下樓去拿乾淨的毛巾或洗漱用品！！！甚至有人評論說我們真的很缺毛巾！！！！！！！這是我們在很長一段時間內住過最差的酒店，不會推薦這家酒店！！！壞壞壞！！！

這家酒店安靜新，大約 1 年的歷史，這使它看起來一切都乾淨漂亮。酒店工作人員也樂於助人。酒店位置比較安靜，睡起來更舒服

It was beautiful hotel and very accommodating. Easy to get to and close to our destination. However, there was a fire alarm at 2am, and the wake up call at 4am was missed, so we were late to the hospital for a surgery. The next day, they missed the 7am wake up call as well! The price was very affordable for this quality of hotel, so we would probably use agaim, but bring our own alarm clock!

Training likely for housekeepers regarding hvac. January in Wisconsin I entered a room with COOL SET TO 61. it was cold, unfortunately this is normal for hotels in the area. It takes forever to warm a room especially when the furniture, mattress etc feels like it’s been pulled from a freezer. It is up to management to train employees, and since I reserved the room, anticipate filling with a guest and get to the room after it’s cleaned to ensure HVAC is set properly. It’s not right that I check in and have to leave for three hours while my room and mattress thaw.

We traveled out along with our friends and booked two rooms through *******. When we got to the hotel then girl at the desk was not at all at first willing to check and see if any rooms were available earlier to check in prior to the Wisconsin game. The General Manager was there and helped her with our check in and even went upstairs to check to see if any rooms were ready. He came down and was able to give us two rooms which was great. Upon the check in process they noted we made our reservation through *******. I had given my card for incidentals and went on our way. David the GM was gracious enough to take us into town and drop us off and told us they would pick us up after the game which was great. The next day before checking out I got a notice on my credit card that I was charge $309.99 twice for the two rooms. When i went to the front desk proline to checking out Amanda said we were not charged. I waited the days to follow for the charge to drop and it didn’t. I was charged. I disputed through my credit card, the hotel and *******. I am still in dispute status. David did check and seen I was charged and refunded the amount. Then the refunded amount disappeared on my card. All in all everything was great up until being charged twice for two rooms. NIGHTMARE.

Not much offering for breakfast. Layout is difficult. Was very uncomfortable. They ran out of room cards so we could only have one for the two of us. The hot tub (my favorite part of my hotel stays) was out of order. Bed was terrible. Check in staff did not speak plainly. Was a very mumbled greeting. Won't return.

Bed was fine. Pillows on a king - three small and lumpy and extraordinarily hard. Stayed three days and received 3, 2 and then one towel for two people. Called twice for towels and no one showed up. No bath mat. No hand towel. Seemed like an accessible room as bathroom counter and sink was super low - only there’s no way anyone in a wheelchair could get into the bathroom. Door barely went past toilet. Breakfast was supposed to be daily until 10. Went at 9:45 and everything was cleaned up and gone. A disappointing place.