達文波特希爾頓逸林飯店(DoubleTree by Hilton Davenport)

There is an issue with the ******* payment interface and we were charged twice by the property. This has caused significant waste of time and energy to get the extra charges reversed. The property insists I research and resolve how ******* pays the property and they state they don’t handle this. The hotel charges $100 more per night to book directly, but buyer beware.

Got a great deal on the room. Nice hotel. Spacious. Unfortunately, the heat didn’t work in our room. Maintenance came and diagnosed it very quickly. Got us in a new room quickly, as well. My only gripe was the smell of oil or something in the air everywhere, which I presume came from the griddle in the kitchen directly below us.

This is a lovely hotel. I took a couple of kids to get us out during several days of snow/cold/trapped at home. The restaurant was out of a couple of items but we figured it out. Our only complaint was the temperature throughout the lobby, restaurant, and pool area--it was cold!

The room was nice and spacious. We were there with a large group and everyone reported temperature control issues. The rooms were very hot and staff reported a boiler issue.

We made an online reservation for a specific room and bed type because it is what we wanted and needed. When we arrived we were told that room was unavailable despite the fact we had made a specific online reservation. We had to stay in a different room and unfortunately didn't give us the comfort we were planning for. We had a time crunch and couldn't check in earlier which is why we made the reservation in advance. This is frustrating and misleading to customers. What is the point of making a specific reservation if you don't get that reservation?

Stayed Saturday, 12/16/23. The hotel was nice, but there is definitely room for improvement. Check in was at 4:00 pm, we got there at 6:10 , and there was a line, and only one person working. We booked and paid for a king room in October, and we were told there were no more king rooms available. Elizabeth was great, she changed our room rate, we'll see if we actually get a credit for the difference, and gave us a complimentary breakfast. The room was nice and clean. The hotel overall was very warm, and only had one working elevator.

The service was excellent. The hotel needs a few updates- bathroom picture coming out of the frame (too humid in there for canvas), one of the elevators didn’t work, small touch ups here and there.

Only spent one night. The temperature in the room was 86 degrees Fahrenheit. It was unbearable. Could not sleep. Couldn’t lower the temperature. Also, the lobby tv was blaring. It was a horrible and very uncomfortable night.

Hotel is very nice. Lobby is beautiful and rooms very nice also. Located very close to Adler Theater which was nice. Downsides: short staffed during check in. One person. Stood behind 10 people. She did a good job but wish she’d had help. Our heat was off in our room and it was still so hot in there. We were able to open the window for 2 hours so that it wasn’t sooo hot to try to sleep. 2 elevators but one was broken. Breakfast variety was well intentioned but the cook had one day training and was struggling. Understandable. Other staff at the breakfast area kept apologizing but did little to nothing to help. Felt for the poor guy on his second day. He was trying very hard. My biggest disappointment was …no cookies! They are known for their cookies and there were never any made available. Asked about it at checkout and he just shrugged it off and said they don’t get around to making them. Then I would remove the signage they gave all over promoting their cookies. I realize many places are short staffed and I wore my patient and understanding the whole time. The hotel was beautiful and clean. Loved the location too. Plenty of restaurants within walking distance too.