美國波士頓沃爾瑟姆第四大道32號長住飯店(Extended Stay America Suites - Boston - Waltham - 32 4th Ave)

The hotel deserves a full refurbishment and deliver a breakfast as mentioned.

False or incorrect advertising on the websites. Pool pictured but non-existent. Breakfast is coffee, granola bars and pkgd. muffins and not replenished in a timely way. Nothing available at 7 am except coffee. Had to ask receptionist for food to be replenished. No place to sit and eat in lobby. Have to bring food to room. But room only had one desk chair at the table. We were not told at check in that we had to ask for anything to be provided in room. Had to request a waste basket and a coffee machine. Rooms very dated, dark browns and dingy looking. Sofa very uncomfortable. Beyond bare bones. Would never stay here again.

The friendliness and helpfulness of the staff was great. The people that work there every day should be commended. However, the place was filthy. It wasn’t just the room. It was everywhere in the building. The staff do the best they can. The onus is on corporate to hire more maintenance and cleaning staff. The laundry room was helpful. However, I suggest putting in a folding chair, at least so guests can wait and have a place to sit.

This was the most disgusting hotel I have ever seen. When we walk into the room they did not clean it. There was garbage from the previous clients in the drawers. The worst was when we moved the blankets on the bed and there was a BED BUG crawling. We left immediately and had to scramble to find alternate accomodations. I would not wish the nightmare experience we had on anyone!

The staff, I have zero complaints. They were very friendly. However, the entire place smelled like cigarettes. The gym was also very dirty. My room, under the couch had not been cleaned in some time. I only noticed because I saw something poking out from underneath. My window didn’t open. Trying to air out the room when I got back to my room. Just to clear out the stale cigarette smell. It seems like families are living there. I don’t have any issues with. It’s just having them respect the property and other guests. The elevator was perfumed with ********* and cigarettes. The floor was dirty and there was four days of makeup (liquid foundation fingers) smeared across the buttons and wall. My last day it was cleaned. The floor still has the same marking. The location was great, short commute to work. Lots of restaurants around. And again the staff was amazing.

I was charged for an April 9th booking even though when I got to the hotel my room was given away so there was no availability. It was late at night when I got there but I had called ahead and was assured my booking would be fine. I ended up having to book another hotel. They refuse to refund me for the night. I am working in that area next several months and travel from NY weekly. I was planning on using this hotel but nope, they won’t get my business now!

Attendant not at desk for over and hour while we were stuck in their broken down elevator. We called 911 and she still was not at her desk when they arrived. She was rude and basically blamed us. Had she been at her station she would have known we called 911.