I wish I could leave a good review. Unfortunately I cannot really. I do wanna start off by saying that the female receptionist was truly lovely. There have been a number of things however that make it impossible for me to leave a good review. Firstly, they decided to change the code you need to get back into the building after 11pm, but they didn’t change it on the keys. They also forgot to change it on the paper on the inside of the door in the rooms. They just give you a piece of paper when you check in, which I didn’t realize had a different code on it than the one on my key. So I was stuck outside at 11.30 or so. I rung reception, but no one was there. I’d booked this hostel cause on Hostelworld it says there is 24 hour reception. Also when I tried calling them using the phone number on google maps, no one picked up. Secondly, I asked if they could wash my clothes in the evening. The Ukrainian guy who works behind reception told me that was possible and that it would be ready the same evening at about 10.45 pm. When I got there, it turned out the wash wasn’t ready yet, so he asked me if I wanted to pick it up the next day. I told him that was ok. The next day I picked up my wash, only to find out it’s still wet. So the other guy who was working that day put it into the bag while he must have felt that it was still wet and decided nonetheless to proceed putting it into my bag. Then the third point is even more ridiculous in my opinion. I was staying in the most expensive (4 bed) dorm, but it didn’t have a bathroom in it. As we were having drinks at one of the bars that looks out over the hostel, my friend told me that when he stayed at the hostel a few days before he stayed in the dorm one floor below mine - and that that one did have a bathroom in it and that he even paid less for it. So the next day I asked the receptionist if that room was still available. I even asked for that specific room. He told me that was a private room, even though my friend had stayed in it a few nights before. I told him I would be checking out instead. Then he told my friend the same thing, but my friend told him that that was obviously not true as he had stayed in that dorm himself a few nights before. Then he had to basically confess that what he said had been a lie. Then he came up to me and told me that I could stay in that room after all. I told him I was gonna stick to my plan to check out, as honestly, this guy was getting on my nerve. He had clearly been lying to me, he obviously hadn’t cared about my wet wash a few days before and generally his attitude was anything but what you’d expect from a receptionist. Then to add insult to injury he refused to let me store my bags in the storage area, claiming that it was only for current guests and not for former guests. Obviously this is ridiculous. I’ve stayed at hundreds of hostels in my life and the very room serves to store the baggage of former guests. I also had previously stored baggage in that very
不錯
57 評價