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ApartHostel Helvetia的瑞士青年旅舍
4/514 評價

ApartHostel Helvetia的瑞士青年旅舍

華沙|距離華沙大學0.27km
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.

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瀏覽用戶對華沙飯店的評價

正在尋找華沙大學附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
華沙 - 肖邦一號汽車旅館
4.5/5103 評價
非常乾淨整潔 酒吧調酒師水平也不錯 和小伙伴一人一個房間入住體驗感很棒
ApartHostel Helvetia的瑞士青年旅舍
4/514 評價
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
格羅馬達華沙中心飯店
4.1/5116 評價
我是1月24日至28日入住的單間。 優點:位置絕佳,可以步行到達所有老城的景點,從皇室大道步行真心舒適。早餐非常的豐盛,以至於我每天都吃到撐。前台服務很好,Pawel 先生接待我非常的熱心 耐心,並且提供我華沙地圖,還標註了路線圖。Olga女生非常的漂亮(ps 我可以約你共進晚餐嘛,看到請不要猶豫,直接聯繫我) 缺點:單人床還是有點小,被子太窄。衣櫃有點異味。最讓人受不了的就是無比差的WIFI ,居然沒有我的手機流量塊。強烈建議老闆改善一下。 總之,值得推薦。
貝洛託飯店
4.6/569 評價
酒店環境很好,服務也很不錯,建築風格很有特色;周邊有家中餐館叫皇宮挺不錯的,離那家歷史很悠久的咖啡館Bristol和市政廳也不遠。體驗很不錯,感覺比其他歐洲國家的那種諾富特,鉑爾曼,希爾頓之類的連鎖酒店好很多。
華沙布裡斯托爾豪華精選飯店
4.6/5106 評價
优秀的酒店。位于市中心,步行即可到达所有景点,早餐不错,但最好在酒店自己购买。床很舒服,房间很宽敞。仁慈 职员。好的化妆品。
華沙萊佛士飯店
4.8/552 評價
優越的地理位置,風景優美的房間,也許是華沙最好的酒店。離中央商業區衹有一點點距離。

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