普羅維登斯機場索尼斯塔ES套房飯店(Sonesta ES Suites Providence - Airport)

Tired of hotels offering amenities that don't work. Pool and hottub were both out of order. There should be

Me pidieron el depósito de 250 dólares y nunca me lo regresaron ya van 4 días del check out y ni me contestan en el hotel, La habitación estaba en mal estado , me cambiaron a otra mientras arreglaban el calefactor en fin mi estancia no fue muy buena y el pago alto

Fireplace is only for decoration. They should have at least put an electric one to be used if they are advertising it

While the hotel was clean and comfortable, the customer service was appalling. When I mentioned to the morning desk agent that maid service did not visit my room the previous day her reply was, "I don't know what happened!", When I asked for service that day her reply was "I don't know if we can get to you today." and she walked away, left me standing there unsure of what she was doing. The next morning I tried to explain to her how bad her customer service was, she kept interrupting me, then said she didn't like what I was saying, and she walked away again. She had zero interest in listening to a first time guest, TWICE!

I like staying here because it’s comfortable, but there an annoying alarm going off at 2 in the morning till 7 when I called to complain. I don’t know what or why it went off it gave me a bad headache

Have been trying to speak to management since 12/25/2023, called guest relations as well as corporate and this hotel has yet to return my call. This is a janky establishment that lied and said my room was damaged due to a pipe burst and wouldn’t be available til the following week but guest relations showed availability for the next day which leads me to believe they gave my room to another guest

The staff was very nice, the property was very nice and the room was great. Price was also reasonable.

Great place good breakfast but loft was too hot had to sleep with the windows open called to verify a sofa bed in living room but was not reserved for five but front desk had me for two

Rooms were nice and clean. Had some issues with the shower as far as switching from bath to shower. No water pressure. The jacuzzi was broken. Other than that it was a nice place to stay.