貝斯特韋斯特優質滑鐵盧飯店(Best Western Plus Waterloo)

床超舒服。房間很乾淨。浴室很好。我相信這家旅館也被用來容納新加拿大人，這意味著你在停車場必須格外小心，因為孩子們可以在停車場自由玩耍，並在大廳裡跑來跑去。我們的實心窗簾沒有關上，所以我們睡覺時停車場的燈光照進了我們的房間。

這是我們第一次來這裡，也是我們經歷過的最糟糕的酒店體驗。這是我們的訂婚週末。第二天，我們的火警警報器突然響起。我們不知道為什麼，甚至沒有工作人員關心找出原因。我們一直打開暖氣/風扇，但它會繼續關閉。我們被告知他們會讓人來看一下，但他們從來沒有這樣做。凌晨 5 點，我們被吵醒了，它又響了。我們打電話到樓下，他們就關掉了。 5分鐘後又做了2次。當我下樓去了解發生了什麼事時，我被告知它甚至沒有顯示在樓梯下。他們試圖將其關閉，但失敗了。她的解決辦法是等到上午 9 點維護工作開始。我請她打電話，當她打電話時，主管告訴她你把我吵醒了，不要再打電話給我。然而我被叫醒並給出了 0 個解決方案。他們為我提供了一個新房間，但我必須為此支付更多費用。這是我經歷過的最糟糕的經歷。我永遠不會再去這裡了。正在工作的員工甚至不知道如何完成她的工作。她一直說她會做某件事，但最終卻沒有去做。她一直試著忽視和避開我，省點錢吧。

這家飯店的一樓兩層樓容納著阿富汗難民。飯店顧客住在上面的樓層。很棒的早餐！我見過的最好的之一。有一台自助式奈斯派索咖啡機。我吃的純白非常棒。

即使整晚都開著風扇，房間還是有點熱，除此之外房間乾淨舒適。服務很棒，但餐廳關門了

Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.

The hotel overbooked and cancelled our reservation without notice. They blamed it on **********. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.

Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.

The hotel was booked and paid in full through *******. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising ******* or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.