美國西棕櫚灘北角企業園區長住飯店(Extended Stay America Suites - West Palm Beach - Northpoint Corporate Park)

Buenas tardes el trato de la repcesion debe mejorar esa es la cara del hotel y la señora que nos atendió aunque no hable español debe ser más amable .

El cuarto está bueno pero la reseccionista muy odiosa

Ok

The bathroom had mold. Sofa bed had urine stains. The room smelled very bad. The carpet was extremely dirty. Went to the front office and asked to be switched rooms and they refused.

Room rug was filthy and smelled of urine. Moved the bed to pick something I dropped and there was trash under the bed. Pet owners don't clean after their dogs and the surrounding areas were full of poop. The staff was courteous but never at the front desk.

Zachary, the evening clerk was the only positive thing I can say about this stay. He was extremely helpful, when I couldn't breathe in the first room because the air quality was so bad. The second room was much better. However, I was so happy I noticed the snot and mucus on the table before putting anything on it.

While front desk was really nice all around, the cleanliness of the rooms were unacceptable. Beds and linens were clean which is the most important to me. I stayed for 5 days and paid in advance so cancellation and refund was not an option since I booked through *******. Price for West Palm Beach was the best compared to other areas and places, however still over priced in my opinion. I did have to purchase my own Lysol wipes and Fabreeze freshener because the room smelled muggy and moldy. The air conditioners definitely need some cleaning. After I freshened up my own room I was more comfortable. Cooking stove and refrigerator worked as it should. The cleaning staff can definitely do much much better in cleaning because they do the bare minimum. I did find a few live roaches, but we are in florida. The only place i saw them was in the bathroom at night time. I just kept the light on the whole night and I stopped seeing them 😖. Everything overall needs updated and attention.

What was good. The room got nice and cold and the beds were comfortable. What was not great. Their idea of breakfast included is dry prepackaged muffins and instant oa**eal...thats it. I get there is a kitchen but wow. All the kitchen utensils, supplies, etc. you have to ask for. So if you needed a cup all of a sudden, forget it. We used the pull out couch...good thing we brought blankets because all they could supply us with was sheets. Not to mention the hallway smelled like pot. Won't stay there again.

Very good management and services talked to the front desk. Ms Sarah and Mr Max were very nice and patient to help me check in and around introductions.