海恩尼斯科德角希爾頓逸林飯店(DoubleTree by Hilton Cape Cod - Hyannis)

Overall good experience, nice and quiet hotel

The worst experience of my life. They gave me a room on the first floor close to the pool and road. They said the pool is closed but didn’t say that the workers are fixing the pool. Too many workers were passing by my windows looking inside. I closed the windows and curtains. Lots of noise from street and parking lot. I asked for room change, they said they have none and didn’t accommodate me at all. It’s 2 am and I can’t sleep. The room is moldy and can’t breathe. Already took several medications.

The hotel was spotless. The only thing that could be considered a negative was the hotel was very large and spread out. For a 77 year old it was kind of tough to unload and carry our luggage to out room. We wish there had been a bellman/porter available to help. They did provide a cart but it was a long trip to our rooms and we felt compelled to return the cart out of common courtesy. Overall we were very pleased with out stay and will stay there again the next time we travel to Cape Cod.

The hotel aesthetics were very pretty outside and inside but the bed was not very comfy, the key cards rarely worked, lots of broken equipment in the gym, the bars and restaurants weren’t open Sunday or Monday, the lobby receptionist were very friendly but not very informative. The area surrounding the hotel is definitely a little rough. It was a very convenient location, walking distance to the harbor and downtown shops and restaurants. Lots of shops and restaurants in downtown Hyannis. Also only a 15 minute drive to go whale watching. The outside area was nice to sit out by the fire at night. Some great features of the hotel but it could use a little more updating outside of the lobby areas. Also a pretty quick drive from Boston.

The property was rated 4 stars but in truth it is a 3 star hotel. There is no bellman service and the furnishings and maintenance are 3 and not 4 stars. The airport is located literally next to the airport. Thankfully the airport is not that busy so the noise is tolerable. The king size suite was huge which inspired my son to run up and down in it non-stop! And the staff were all lovely. We enjoyed our stay but I was expecting more for 4 star accommodation. My 9 year old son loved it and thought it was fab.

Staff were very responsive. One of the rooms had a noise issue due to vent system for pool. They turned off the system to allow the person in this room to sleep. It was a problem the first night.

Reception was not very nice during checkin. She was not outright mean. Maybe she was having a bad day but she seemed angry and rolling her eyes. Gave the energy like she was being bothered. It was uncomfortable. The sheets seemed unclean, they were musty and itchy. The toilet leaked every time it was flushed. There was irons stains on the floor from the leaking toilet.

The only thing I wish our room came with was a microwave. Other than that the bathroom was awesome. Huge tub and a great shower.

Top quality accommodation at a reasonable price, located close by the Hyannis Transportation Center that gives bus service to Boston and to the whole of Cape Cod, and only a mile from the Hyannis airport terminal. So it is an ideal 'rest stop' whether travelling to or from the Cape.