西湖凱悅飯店(Hyatt Regency Westlake)

최근에 리노베이션을 해서 룸은 깨끗했지만 화장실 바닥에 쓰레기가 치워지지 않은채 있었습니다. 밤 늦게 체크인을 했는데 1층으로 방 배정이 되어 만족스럽지 않았습니다.

I was very disappointed that my room was not clean as it should’ve been. The floor was covered in dust and hair, especially around the edges. Absolutely sick. The closet had cakes of dust on the bar as well. The bedding was clean and the bathroom had some dust and hairs on the floor. Very disappointed in my room condition considering this was a Hyatt Regency Property.

-Single king bed with balcony room- Superbly clean, down to the last detail. No bugs of any kind all weekend. Great finishing touches like a small digital clock in the bathroom mirror and Large television. Sliding-glass balcony door could have used a bit of grease to help it slide better and a stool to sit on outside would be the only additions I would recommend. Plenty of outlets to charge gadgets with, too. Spacious in-room safe was great. Refrigerator was clean and cold upon arrival. The staff was amazingly friendly and professionally courteous, yet still very efficient. Elevators functioned well and without much wait time. Pool amenities were fantastic and not overcrowded at all. I highly recommend this hotel to all ages.

非常失望的是，餐廳或飯店房間沒有普通的紅茶或橙白毫茶，只有花草茶。我特意詢問了服務員，被告知只提供花草茶。難以置信！房間裡也沒有補充任何種類的茶。

The room and hotel was decent. The property definitely attracted a party crowd. People banging doors and partying up and down the halls past 5am. Security tried to get them to quiet down but didn’t help. I was here for a quiet staycation and would probably choose a different location next time. There was also a fire alarm that went off one day but no communication from the hotel as my whole floor was trying to evacuate on whether it was a false alarm. A woman was in a wheelchair on the 4th floor and was concerned that no one at check in had told her how to evacuate in her chair like they normally do. Just a couple misses on safety and overall ambience.

床不舒服。 儘管我們的停車位因一大早假長的火警警報而得到了補償 我覺得我們應該因為給您帶來的不便而得到補償，因為我們是長期的********會員。

電視沒有連接到 nextflex 的選項，房間沒有額外的毯子或枕頭供折疊床使用，不太關心木地板，因為淋浴後地板會濕。訂了客房服務，食物很貴，而且煮得太熟而且很乾