Verified traveler
2023 年 7 月 21 日
I had the worst experience ever. It was horrible starting at check-in. After traveling for over four hours following a restless night, I just wanted to check-in, get a shower, and take a nap before kick back. However, my room was not ready at company scheduled time, 3pm. I was told by Ms. Barbara, the employee, that she couldn’t check me in yet, after verifying my identity. She said sorry. She stated that I would receive a call once the room was ready. 30 minutes went by, no call. One hour went by, no call. A hour and a half went by, no call. I went back to the desk. A different employee was up there now. I stated my name and asked if my room is ready yet. He stated that the system has me already checked in. How? I have no key pass and no room number. He went to the back, another male stated that Ms. Barbara started the registration. The second male returned and gave me a key card. The lamp was broken. I reported it. It was now less than an hour before kick back. I went and ate. I was so exhausted, I didn’t go to the pool as planned. I decided to get in the jacuzzi. I filled it and pushed the button to start the jets. I nearly drowned myself standing up. Water from one of the jets forcefully sprayed out. The button didn’t want to shut off. I tried draining the tub as water was gushing in my face and ear. The bathroom flooded. I called the lobby twice before someone to came to get up the water. This young lady, low haircut was extremely nice. She offered $30 back. Not enough.
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