溫德米爾套房B&B旅館(Windermere Suites)

I had booked a 2 night stay for £540, I had a family bereavement and had to re schedule, which was done with no issues. Unfortunately, I contracted Covid so had to reschedule again, which we did, this was in the midst of Covid restrictions. My (then) partner contracted Covid for our third attempt at staying BUT this time we were told we would now not be able to reschedule and we’d lost our money- this was a massive shock and cannot believe this isn’t illegal and it’s certainly immoral. Be careful if you have to cancel.

Alot of the pictures and information about the property are deceiving and it definitely is not worth the price you get charged. We had gone to celebrate our first anniversary and only choose this place for the Jacuzzi spa bath we paid good money just for the spa bath but the first night we couldn’t get the plug to stay in, which the staff sorted the next day for us and then once we filled the bath and switched it on few minutes later everything went off. We called the staff in and they found the issue in the fuse box, it was tripping due to which we couldn’t use the spa bath. When we told them we wasn’t happy at all, and if they could change our room but they couldn't. So we said we would like to check out and have a refund. The staff put us through to the owner who accused us that "we broke it" and when i asked how can we break it when it was the fuse box that was tripping she was still adamant and said that nothing could be done over the weekend and that she wasn’t willing to refund us so basically we was paying nearly £500 just for a bed and breakfast for two days. There was afew other things that we was disregarding in the beginning like the toilet paper handle falling every time we used it. The shower head wouldn’t stay up and kept turning in a direction which was no good and every time we used the shower the floor flooded. There was mould on curtains and skirting boards, the creaking bed frame it's supposed to be a 4 star property but it was worse than a 2 star. The whole weekend turned out to be a shamble for us, our moods were totally dampened and our whole trip was just ruined and our money was wasted too. We complained to bookings.com and we got told they had said they had assisted us in our complaints and tried resolving the issues but that was a lie, after the spa bath tripping the fuse box we was waiting to be told if they was getting a plumber but nothing was mentioned to us until we inquired. Also beware you don't get told there will be a £50 late charge if you check in after 9pm until you have confirmed your booking. Honestly don't bother wasting your time and money here it's definitely not worth the hassle.

We stayed in the Bowness Suite. It was clean and comfortable, 5 Star? No. Plastic uncomfortable chairs and table did not fit in to the room at all, a clear quick fix. The Private patio is a small piece outside the door, with one very badly positioned fence panel separating you from the car park. The road runs right next to it with the walk to the reception so absolutely zero privacy. This could be so much better and is a shame. The noise!! The noise from the room above is awful! I accept not the hotels fault, or the guests above, it’s one of those things but bear it in mind if you choose to stay ground floor. Someone in a review here mentioned a pool pass, we were never told or offered this. A disappoin**ent. Breakfast so lovely delivered to your room, lots of choice. The hot breakfasts are clearly cooked ahead though and kept warm, quite dried out when they arrive. Staff extremely helpful, location perfect. All in all a good stay, not 5 star or worth the amount we paid, but with a few very small tweaks it could be!

Amazing stay from start to finish. The room was clean and smelt lovely, Vicky upgraded us and this was a lovely gesture. The bath was amazing. The staff are great. Jonathan on reception was amazing, so knowledgable about the area 10/10, so helpful too. Would return here for sure. Breakfast incredible!!!!!!!

Modern rooms in spotless accommodation, excellent hosts. breakfast in the room,very nice, varied menu. Mini bar is a nice touch.Good parking. Really excellent.

Brilliant from start to end of trip at Windermere Suites as soon as arrived greeted by a friendly Guy who gave us a lot of local information for our stay and places that are a must Breakfast absolutely beautiful , Beds are very comfortable and Jet bath is great Would definitely recommend and would definitely stay again 5*

Lovely place which is perfectly situated for a visit to Windemere/Bowness. Very friendly and knowledgeable staff.

Really great breakfast ever seen other hotel.