First of all, I would like to stress that the room/hotel was very clean, of good upkeep and in a good location of Windermere. However, unfortunately, I feel that the hotel is not suitable for children/babies and should be changed to adults only. We had three rooms booked (two twin rooms and one double room with a baby under 1). When we checked in, we presumed that the room with the baby would be on the ground floor, for easy access with the pram. However, when we found out it was on the first floor, we understood and went to find the lift. We were shocked to find there wasn’t a lift and therefore, could not take the pram to the room. We had to leave the pram in one of the other rooms we had. In addition to this, we were informed that our room was bigger than the others, but in fact it was the smallest, which was extremely disappointing. One side of the double bed was extremely creaky and felt much lower than the other side of the bed. It was not comfortable at all. This is a minor issue which should be fixed before guests check in. I do believe that this hotel has great potential for adults only, I just think it is not suitable for babies and young children, and also do not understand the issues surrounding the sizing of the rooms and why a family with a baby would not be allocated the bigger room out of the three. We did complain following our stay, and I appreciated the lengthy response received from the hotel management team.
101 評價