Best Western Premier Park Hotel

It was nice, within walking distance to excellent restaurants and right off the farmers market on Saturdays.

Excellent location across the street from the State Capitol. The room was beautiful and clean with a wonderful shower and good lighting. The pool and gym were nicely maintained with a nice lounge area. Our breakfast was delicious with perfect portions. All of the staff members were friendly and professional. Highly recommend.

We just wanted to say the staff at the Best Western Premier Park Hotel was by far the nicest staff we have ever stayed with. They made our entire stay fantastic! We stayed here 6 years ago and love all the changes they have made. We will be back!

We had stayed here 10 yrs ago no problem. This year communication was unbelievably bad starting with a week before we arrived. Their phones were out for 2-3 days - and no where online including their Facebook did they give an alternative phone or email or even acknowledge the issue. The only way I got thru was on ********** app but with 6-8 hour delays. I finally got thru to add my partners name and confirm they had my credit card on file. I called 15 minutes to confirm again and sure enough he checks in and they claim they didn’t have his name or a credit card on file. I get there an hour later the front desk clerk apologized profusely- says she sees the note then tells me they will comp my overnight parking. They didn’t. I was still charged $25. If all this chaos wasn’t bad enough, Verizon has NO SERVICE in the hotel. Zero. My cell phone has the SOS signal on it from the moment I drove into their driveway. I could not text, make a call or receive calls while at their hotel so had to leave frequently. The front desk shrugged it off with “oh you have Verizon?” I am a mother and not being able to use my cell phone in a big city in the US - who would have ever guessed. The service in the bar was also very bad. The hotel itself is nice, but never ever will I stay there or recommended again. Our next stay will be back to The Edgwater

Great property in a great spot right on the capital square. Can’t beat being able to walk out the front door into the middle of the farmers market on a nice Saturday in September! Tons of places to eat within a 10-12 minute walk, and the staff was outstanding. Would definitely stay again!

Had a very lovely stay, your staff in the hotel restaurant were amazing. Great job in the restaurant. Maid service perfect job. Everything clean and in order, very comfortable. Your front desk staff very mediocre, not up to par. Very short and condescending.

I love downtown Madison. Great location. I was disappointed that I went down for complimentary coffee at 8:30 and it was all gone. I had to buy at hotel cafe. Paying $25 for parking not great either.

Absolutely wonderful! This was my second stay and the service was outstanding, as well as the hotel cleanliness! ❤️❤️❤️