For the person who is a lover of modern, cozy and convenient place to stay... it is a perfect version located in the city center with a beautiful garden and surely with the best service. I was happy to be in touch with the sales team, which is incredible... THANK YOU GUYS
This is everything you would expect of a modern Luxury Collection property. The rooms, the pool, the gym, breakfast... all top notch. Location is also perfect. There were, however some problems. Some serious. Some minor. Serious: - there is no way to contact the hotel electronically prior to arrival. There is no published email. I contacted them by Facebook Messenger, and they gave me an email address.... to which they did not reply. I recontacted via Messager... and they did not reply. No email address for a hotel in 2023 is not acceptable. - I was arriving ahead of the check-in time (10am vs 2pm) and checking out well before the check-out time (6am vs 12 noon). I explained the situation, said that I did not need my room early but i) if it was available great but ii) if it wasn't I would freshen up and change my travel clothes in the gym changing room. The answer - 'if you want the room before 2pm, you pay 50% of the daily rate. You may access the gym only after 2pm'. I was shocked. I understand that they are under no obligation, but refusing to allow someone to use the changing room?? I insisted. Eventually they relented. The changing room was perfect (and empty). But not good first impressions. - Returning from dinner, I was surprised that there is no evening turn-down service. I went to bed just before 10pm (I had been travelling) and did not think to put up DND sign because I was getting up at 6am and receiving room service breakfast. The turn down service came into my room just after 10pm when I was in bed. That is bizarrely late IMO (note that Yerevan is a late city with limited morning activity). - Room service breakfast was delicious except that orange juice was in a bottle. In Armenia, fresh OJ is available from any roadside stall. Surely the kitchens of the Alexander can produce it for breakfast? The hotel is expensive. It seems to be priced with the diaspora in mind who will not be surprised by NYC or Paris prices. For example, the $200 per hour for a massage is really extreme in this part of the world. I have no doubt about their claim to be the best hotel in Armenia, and I appreciated the luxury and service after some challenging travels through the Caucuses. However, I do think the management should get a grip on the service/value balance.
Շատ դժգոհ ենք, Ձեր սպասարկումից. Բոինգ խմբի համերգին էինք Ձեզ մոտ, ուզեցինք կոկտեյլներ խմել, պարզվում է Ձեզ մոտ կոկտեյլը ջրի բաժակով են մատուցում, Տեքիլա սանրայս կոկտեյլի մեջ պարզվում է ալկոհոլ չկա, էլ չեմ ասում, որ 5 հատ կոկտեյլը բերեցին 60 րոպեում. Շատ դժգոհ ենք, բացի երաժշտությունից մնացած ամենինչից դժգոհ ենք, որևէ մեկին խորհուրդ չեմ տա գա ձեզ մոտ կոկտեյլ խմելու, քանի որ կոկտեյլի փոխարեն ջրի բաժակով( գոնե կարելի էր գեղեցիկ մատուցել) գունավոր ինչ-որ բան են բերում. We are very dissatisfied with your service. We were in Radisson Blue Hotel in Yereven at the Boeing group concert, we wanted to drink cocktails, it turns out that they serve the cocktails with a glass of water( I have the picture of the cocktail, it was awful), it turns out that there is no alcohol in the Tequila Sunrise cocktail, not to mention that they brought 5 cocktails in 60 minutes. We are very unhappy, we are dissatisfied with everything except the music, I would not advise anyone to come to you for a cocktail, because instead of a cocktail they bring something colored with a glass of water (at least it could be served nicely).
We were staying two nights in the hotel. The room was clean, they have conditioner and fridge, also all shower facilities. Corridors and rooms are decorated with very beautiful paintings. The breakfast was also find ( for the first time see chicken drumsticks for breakfast though))) 6 km to the airport and 10 min by taxi, it can be provided by the hotel for 10 euro. Disadvantage that it's close to the highway. Breakfast is from 9 to 10 am. We were going earlier so apparently no breakfast. The ventilator is so loud in the room that I could not sleep, it feels like engine is working next to you ( and no it's not a conditioner, it's just ventilating mechanism).
First of all, we were told to pay for the entrance of a 10 months old baby to the pool, although everywhere, even in very high-class places, the entrance of children under 3 years old is free. After I showed my own inflatable little pool, where my baby was supposed to swim, the hotel administrator did us a ”favor”, saying that if the child does not take a place in the common pool with his own inflatable ring, then we can skip pay for him THIS TIME. As for the pool itself. I can’t say that this place is worth the money for the entrance, as it looks not very nice and clear. The sun loungers under the roof were all in use by the time we arrived, and we had to move the other sun loungers under the roof and sit on the edge of the seating area, from where, if we sat down carelessly, we could fall down the stairs. And finally a cafe. The food here is completely tasteless. The pizza seems to be cooked on Armenian bread “matnakash” with impossibly hot pepper. French fries are limp and bend like spaghetti. So also in the end they counted more than we ordered. Highly don’t recommend this place’s pool.
Жили на НГ праздники. Очень удобное расположение, на завтраки выбор большой, но одно и тоже каждый день, на завтра новых блюд не ждите, за неделю поднадоело, но повторюсь выбор большой - прожить можно )) Чисто, есть тапочки, халаты, полотенца меняли ежедневно, постельное белье - нет (как часто не знаю), из минусов: - еду в номер заказать не смогли, по тел. просто сказали сегодня мы не работаем, судя по отзывам, это бывает ))) - в номере очень холодно, но есть теплые одеяла )) - туалет вместе с душем !!! ну вы хоть швабру с ведром тогда поставьте, перегородок нет.. после принятия душа вода по-любому везде... зато есть весы в ванной комнате - вот за это спасибо! - сервис в целом .... есть бассейн, но нет аптечки ... - шкаф: у нас был шкаф для верхней одежды и сервант )) вот в сервант одежду вместо бокалов и раскладывала )) НО есть отдельные сотрудники, которые помогут решить проблемы это конечно плюс.
For the person who is a lover of modern, cozy and convenient place to stay... it is a perfect version located in the city center with a beautiful garden and surely with the best service. I was happy to be in touch with the sales team, which is incredible... THANK YOU GUYS
The hotel is good and the rooms are huge enough for me. Although, they don't have lift specially when your room is in the higher floor but it won't change the fact that they give best service. Room was perfectly clean and sanitize which is i love most. Breakfast is from 8-11am which I was so excited everyday to wake up and eat their traditional food as I never tried. They have contacts in reception if you wanna call a tour package, it was close enough to Republic Square.
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