薩克拉門託硬石飯店及娛樂場(Hard Rock Hotel & Casino Sacramento)

The good: The rooms are nice, clean, comfortable and modern. The music hall was also really nice and intimate. The café was also really good and had quick food, but tasted great. My wife had a philly cheese and I had a Caesar wrap and we both loved our meal. The bad: The pool is on the small side considering how hot it gets. There's also limited shade and umbrellas are scarce. The pool service was terrible. I know it's busy and they're probably understaffed, but our drinks took a really long time to deliver. If they told us it would take 45 minutes, I wouldn't have been upset. But they said 5-10. Don't under promise. So we missed out on a sit down dinner. The café made up for it though. Check in was awesome. I'd totally go back here for another show.

We needed a wine glass but there was none in the room. We call room service and requested one and the lady said she will send us but none. We even followed up to the one who brought our food up, she said she will ask someone in Hard Rock cafe but no one sent the wine glasses or not even a phone call that it was not coming up either. We ended drinking our wine with only the paper cups provided in our room. Disappointing.

Thank you for the early check in. We attended a wedding and needed to check in early. Property is only a few years old so everything is nice new and clean. The pool area isn’t available as it looks like they are fixing a few things out there. Although food at the Cafe was good it seems to have a limited selection of things to order. We had lunch and also ate late at night and it was the same menu items. All staff members have been very nice, and helpful. If I need to stay in the area I would consider this hotel again.

We stayed here for the Luke Bryan concert and it made it so easy and convenient with the free shuttles and having its own gate to get in. We will definitely stay here again.

Absolutely infuriating experience. We arrived 30 minutes prior to check in. I was told our room was not ready (cleaned) and to come back in 30 minutes. I promptly went back to the desk as instructed & spoke with front desk staff. He told me my room was still not ready & would be another few hours. I expressed my frustration & that we needed our room to get ready for a concert AT the hotel. The fact that my room was not ready was unacceptable as I had three people that needed to shower & get ready. He offered me a $50 food credit, but one I could not use until I had a room number. After an hour I went back to the front desk & they told me they were turning guests away that booked through *******. Finally after 20 minutes of frustration, mostly because we had a show to get ready for & there were no hotels nearby & I pain over $400 for my room, they said they would make an exception and ended up giving me a room. We were late to the concert & unable to use the room food credit as there were no restaurants open for breakfast in the morning before checkout. I have used ******* many times & this experience was so awful, I don’t see myself (and others I tell about my experience) ever using ******* again.

I booked my hotel room almost 6 months in advance and had paid in full. When I got there, after driving 3 hrs, to see a concert that I paid good money for, the staff informed me that they didn’t have a room for me. I was informed that because I wasn’t there at 3 for checkin it was a first come first serve situation so I missed out on getting my room. RIDICULOUS!!!! My room was RESERVED and PAID for. I believe because it was such a huge night they sold my room to a walk-in for way more money and the staff probably pocketed the money. Both of the girls I dealt with were rude and told me I was s*** out of luck. That management is awful and pretty sure scammers. They weren’t helpful at all. Then to top it ALL off two other groups behind me were checked into their hotel rooms no problem, RIGHT IN FRONT OF ME!!!! I asked why they had rooms even though they just showed up after me, how is that A first come first serve basis? The management just avoided my question and would not answer. I was given a room at another hotel, that was 30 MINUTES away. So I had to drive my family there and back, which added an extra hour and a half into my driving and 2 hours of wasted time. I barely made it to the concert and we didn’t get dinner so my 9 yr old daughter was starved, and so were we. This was a terrible experience and I was told by the other hotel that they can’t do that. It’s not any kind of policy for ANY hotel. This company needs to reassess their management and employees.

When we arrived only one bell person,only one front desk person, they worked really hard and were GREAT, but need more people up front and to welcome people when they arrive. I thought Valet was to meet me and to take my luggage to room and to park my car. I would like to see a Mexican Restaurant,

The staff was very friendly and attentive.The beds were comfortable and shower was very nice. The food was very good and we enjoyed the comedy show! The only one thing I could say is the smoking I didn’t like but other then that it was perfect!

It is hard rock, but not what I am used to. Pool was not open, limited breakfast items. The inside of the hotel smelled like cigarette smoke. Workers weren’t that friendly. Very out of the way, it is not even near Sacramento.