阿克雷裡旅館

We were caught up in a rare extreme weather event in Iceland that resulted in road closures, which meant we needed to change our itinerary and cancel our reservation as we literally could not make it. We'd paid the booking fee to have cancellation option but the property set the cancellation date a week ahead, and we were 3 days past, and the property would do nothing for us. Booking.com agreed we should be refunded, given the situation was entirely out of our control (literally--no way to get there in time), and their customer service representative was very surprised when this hotel refused to do so. We had another hotel we had to cancel refund us fully even though the cancellation date was passed because they acknowledged we were stuck, and another one rebook us free of charge, and many other tourists we talked with shared similar positive experiences. I spoke with another hotel manager en route who said that they can not refund nonrefundable bookings regardless of circumstances but are always flexible with the bookings that included a cancellation date, and flexible about the date in extreme circumstances. When I described to this person that Lava Apartments refused to accommodate us in any way with a refund or option to re-book another day if we could make that work, she said that was ”just mean.” Most bizarrely, one of the staff at Lava Apartments claimed there were no road closures when we first contacted them. She seemed unable to understand we were stuck in the south of the country. We have been really surprised that this accommodation was so hard line when all our other experiences were so positive. So beware--if extreme weather (to which Iceland is prone) prevents you from keeping your reservation--even if you've paid for the cancellation option as opposed to the ”nonrefundable” booking--this hotel will hold the line and refuse to accommodate you. ”Just mean” about sums it up.

客房優美位置,清,客房舒適。 幾條建議:在入住檢查很難--在到達時必須打電話。 不清楚的檢查時間,網站上報6點,家報4點,電話裏說5點... 爲了一切的好,我建議你去參觀。

剛在這裏住了2晚 位置非常方便,離市中心步行5分鐘,儘管上山陡峭 房間很大,牀很舒服(除了枕頭,來吧,那些枕頭是什麼?我本來會有更多的支持把襪子放在襯衫裏。買一些合適的枕頭!!!!!)浴室 - 帶噴氣式浴缸和淋浴 - 比我們住過的一些房間大。浴室甚至有通往陽台的門。建築足夠溫暖但不是雙層玻璃,所以早上窗戶都凝結了。但是....客服發生了什麼?我們到達時,在入住時間後不久,就按鈴了。最後,這個看上去粗糙的傢伙打開了門,看上去就像剛起牀一樣。在我們說什麼之前,甚至自我介紹之前,他說的總數是一個粗暴的“你的房間在樓梯的頂部,”然後他消失在房子的後面。沒有解釋任何東西,例如停車,或大驚小怪的我們要早餐,或WiFi,或者有冰箱可用(直到我們離開的早晨才看到)不得不通過電子郵件獲得WiFi代碼 - 儘管後來發現它是在房間裏最微小的紙條上。房間外的落地處有茶和咖啡供應。沒有服務/washing的杯子 出發時周圍沒有人。所以,整個入住期間沒有“熱情好客”。

位置就在大教堂邊上，距離網紅RUB23步行兩分鐘。房間內設施齊全，鍋碗瓢盆一應俱全，完全可以自己烹飪，衛生條件也很棒。唯一要注意的是停車位稍微有點緊張。

Last time I was, there was before the pandemic, and it was a five star for me. I liked the view of the fjord and I like the location for stores around the area and when I wanted to go swimming, it was right across the street. On top of all that the people were really nice, and the food was fabulous! It has since been sold to a different company, so I do have no idea how it is right now! It is now 2023. , I was not allowed to change the date, so this might be a moot point.. I was not there in 2022, so I don’t know how to express on that little rectangle that I was there in 2018/2019.

市中心黃金地段，阿克雷裏教堂附近。酒店門口停車位略緊張，但附近有停車場（好像是10-16以外時間免費）。房間略局促，但應有盡有。前台服務不錯。早餐還可以。

價格優惠，交通方便