The location is amazing,very safe place and 1 minute walk distance to most popular avenue.Rooms are extra clean and luxury.I will definitely visit this place again as we enjoyed king room as a couple,however day shift reception staff were not happy to work as it was obvious from their behaviour, no welcoming, we entered the hotel and negatively they asked our IDs. No information given, no bellboy offered, and when we entered the reception they didn't even ask or tell anything as i told them that we had reservation.So nothing asked like 'how can i help you?' In this kind of quality hotels i wasn't expecting this.Moreover,they didn't even tell us our floor so i guessed it from the number on our card! During their shift all they did were staring at us badly when we were going in and out.Housekeeping lady were much more positive and helpful.After we checked in to our room approximately 30 minutes passed and i couldn't connect to wi-fi so i called reception and what they told me was they didn't start our check-in procedure into system so i should wait to connect wi-fi, what i mean here is we didn't see any guests checking in , hotel was not crowded and of course i thought that after they got our info and let us go to room of course check-in procedure should finish but what i heard was they didn't even start it. Another thing i should add here is , our room wasn't prepared for us as it had no complimentary water, no shampoo/shower gel, no towels. Thanksfully housekeeping lady found it out and brought us everything after half an hour passed from our checkin, i guess again it's receptionists mistake.Night time staff in the reception were much better and positive.Apart from that it is well located,close to embassies and attractions,well equipped rooms with real luxury and high tech.Enjoyed every minute of our stay in the room and the view as well! Already recommended to friends who will visit Ankara.
不錯
85 評價